Music
VIBHOR MASSEY
Customer Success Manager - Onboarding
Meerut
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Success Manager - Onboarding
Zuppler
Delhi
06.2022 - Current
- Liaised between multiple business divisions to improve communications.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Project Coordinator
Code Play Ninja
Dehradun
02.2018 - 06.2022
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
Associate Global Escalation Engineer
Convergys India
Gurgaon
05.2016 - 07.2017
- Worked with customers to understand needs and provide excellent service.
- Was into OneDrive Technical Troubleshooting
- Has worked in Technical troubleshooting for Microsoft Windows operating system and MS Office.
- Has worked in Troubleshooting Outlook Desktop Application.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Utilized source code control for tracking configurations and changes.
Education
Bachelor of Computer Applications - Computer Application, Accounting
Subharti Institute of Information And Technology
Meerut 05.2012 - 05.2015
12th -
St John's Sr Sec School
Meerut 04.2011 - 04.2012
10th - English, Science & Social Science
St. John’s Senior Secondary School, CBSE
Meerut, UP 04.2009 - 04.2010
Skills
Business planning
Business Development
Negotiation
Staff Management
Customer Relations
Financial Management
Consulting
Budgeting
Interests
Playing different Musical Instruments
Singing
Travelling
Driving
Timeline
Customer Success Manager - Onboarding
Zuppler
06.2022 - Current
Project Coordinator
Code Play Ninja
02.2018 - 06.2022
Associate Global Escalation Engineer
Convergys India
05.2016 - 07.2017
Bachelor of Computer Applications - Computer Application, Accounting
Subharti Institute of Information And Technology
05.2012 - 05.2015
12th -
St John's Sr Sec School
04.2011 - 04.2012
10th - English, Science & Social Science
St. John’s Senior Secondary School, CBSE
04.2009 - 04.2010