Vibhor Sharma
New Delhi
Summary
Experienced customer care professional having an expertise in handling all the backend sales & orders operations. Now aspiring to grow, looking for new opportunities to further enhance my career & use my excellent customer service experience and people-oriented skills to enhance customer loyalty and deepen client relationships.
Overview
1
1
year of professional experience
Work History
Vendor Solutions Associate
Quatrro Business Support Services
- Responsible for creating quotes, processing POs & booking Sales Orders for our US Client - TD Synnex
- Handling all backend sales operations of process - Zscaler & partially handling process - Trend Micro
- Ensuring SOP is followed for effective completion of client's requests
- Maintaining the SLA reports & ensuring E-mails are completed within SLA
- Closely working with Vendor-Zscaler & Sales reps to ensure a smooth & effective business experience for our channel partners & customers
- Being proactive in resolving complex customer & vendor queries
- Briefly worked on SAP ECC & CRM for new end users' account creation & retrieving data & invoices for sales & orders operations
- Successfully managed to conduct training sessions of Zscaler process to new team members
Contact Centre Agent
Concentrix
10.2023 - Current
- Resolved customer inquiries in a timely manner, resulting in an 100% satisfaction rating
- Developed and implemented customer service training programs to ensure customer service representatives are knowledgeable and up-to-date on products and services
- Analyzed customer feedback to identify trends and develop strategies for improving customer experience
- Maximized sales opportunities by upselling and cross-selling products to existing customers
- Developed and implemented a sales playbook that standardized sales techniques, resulting in a improvement in sales conversion rate
Education
BA Programme -
School of Open Learning, Delhi University
01.2021
Class 12th - undefined
S.D. Public School
01.2015
Class 10th - undefined
S.D. Public School
01.2013
Skills
- Customer Service
- MS Office
- Sales Order Process
- Leadership
- Order Management
- Critical Thinking
- Order Fulfillment
- Adaptability
- Problem Solving
- Written English
- Sales & Upselling Techniques
- Order and refund processing
Personal Information
- Date of Birth: 01/07/97
- Nationality: Indian
- Marital Status: Single
Hobbies
- Cricket
- Running
- Books
Timeline
Contact Centre Agent
Concentrix
10.2023 - Current
Vendor Solutions Associate
Quatrro Business Support Services
Class 12th - undefined
S.D. Public School
Class 10th - undefined
S.D. Public School
BA Programme -
School of Open Learning, Delhi University
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