Vibhu Bhatnagar

Trained on MSP Processes & Workflows - Ticket Lifecycle, Dispatch, Time Entries, Change

Management, Escalation Workflows, SLA Management, email etiquette, and Customer

Service

* Powershell Scripting , Python Scripting,

• ConnectWise Manage & Automate Automation

• Windows Desktop Support (End-user computing)

• Windows Server & AD Administration (Manage DNS and DHCP server)

• Office 365 User Management

* Microsoft Exchange Administration , Patching and Upgrades.

• Onsite / Online Backup & DR

• Installation / Configuration Server / Client OS.

* Managing Windows Core servers , Headless server

* Working on Hyper-V servers and managing VMware servers.

• Supporting US Based clients with their Dell Machines which included all the dell internal software which comes bundles with dell Laptops and Desktops.

• Trouble shooting Desktop issues.

• Troubleshooting Dell Hardware issues.

• Diagnosing and fixing issues caused by Viruses, Malwares, spyware, crypowares.
* Managing Backups using Acronis, Vertis Backup.

• Managing and Supporting 7 clients having user counts variation from 200 users to 350 users or more.

• Managing Synology NAS has also managed Windows Backup server

• Office 365 administration.

• Proactive maintenance of Servers, Workstation and devices.

• Configuring and setting up PRTG to keep an eye on our complete infrastructure.
• I have been involved in managing and taking care of Backup servers which include App

Assure Servers & Backup Exec. Servers, and providing Marcum Reflect Backup etc.

• Use to manage KVM setups for the servers as well for the clients so in case of any

emergency we will not have contact clients in off hours.

• Have worked on SonicWALL firewalls as well.

• Have experience of resolving issues with all the possible Microsoft and non-Microsoft

software on client OS.

• Have also given support to Mac OS basic management and day to day task including

occasional troubleshooting.

• Have an experience of Patch management using WSUS server.

• Extensive experience in implementing and supporting production environment Critical

Systems, Backups, Virtual Environments, Networking and Disaster Recovery System.

• Expertise in monitoring the maintenance of servers, notebooks, desktops and other IT

equipment of the organization; proven skills in establishing and implementing security

policies

• Developed and implemented project plans, risk assessments and contingency plans while

monitoring configuration management of several server operation systems.

• Maintained VMware ESXI & Hyper V servers through Web interface and vSphere ESXI

Management Console and vCenter Server.

• Created and deployed VMware ThinApp Applications; managed AD User, Policy, creating MSI for deployments

Management & Editing, WDS, WSUS Server (Patch Management).

• Knowledge of troubleshooting Windows Issues using Sysinternals Tools, ( including Process Explorer, Monitor, and Autoruns etc).

• Have given support to various business lines of Adobe products helping customer with their technical issues as well as how to issues I was working as SME.

• Supported Products include.

• Photoshop, aftereffects, Premier elements (Imaging Queue).

• Adobe after effects, Premier Pro, Encore (Video Queue).