Microsoft Office Excel
Vibhuti Narayan Upadhyay
Store Manager Home Appliances
Agra
Summary
Motivated Store Manager with 18 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Retail Store Manager
DIGITAL WORLD SADAR BAZAR
Agra
10.2016 - 07.2022
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Submitted reports to senior management to aid in business decision-making and planning.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Store Manager
Samsung Plaza Sadar Bazar
Agra
01.2011 - 09.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Samsung Plaza
Agra
01.2009 - 12.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
Retail Sales Associate
LG Shoppee,
Agra
01.2006 - 12.2008
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma In Mechanical Engineering - Mechanical Engineering Technology
Technical Board Of Karnataka
Bengluru 08.1999 - 02.2002
High School Diploma -
Renupower Intermediate College Renusagar
Sonebhadra 07.1995 - 04.1996
Skills
Point of Sale systems
Accomplishments
- Improved efficiency of weekly paperwork, saving 25 hours per week.
- Promoted to Store Manager in only 4 Years.
- Uncovered and eliminated security issues, reducing shrinkage.
- Exceeded monthly store sales goals 45 months in a row.
- Increased sales by 250% by coaching department managers on new merchandising standards.
- Achieved the No.01 Satete store ranking within 1 years.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Primary responsibility included management of all activities in retail electronics store, overseeing staff, inventory, and finances.
In charge of Sales, Marketing, Operations and Inventory Management.
Software
Interests
Books
Movies
Cricket
Timeline
Retail Store Manager
DIGITAL WORLD SADAR BAZAR
10.2016 - 07.2022
Store Manager
Samsung Plaza Sadar Bazar
01.2011 - 09.2016
Assistant Store Manager
Samsung Plaza
01.2009 - 12.2010
Retail Sales Associate
LG Shoppee,
01.2006 - 12.2008
Diploma In Mechanical Engineering - Mechanical Engineering Technology
Technical Board Of Karnataka
08.1999 - 02.2002
High School Diploma -
Renupower Intermediate College Renusagar
07.1995 - 04.1996
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