Vibinita Panikar
Team Coach
Navi Mumbai
Summary
Experienced team coach with a dynamic and results-driven approach. Boasts over a year of successful leadership of high-performing teams and exceptional customer service. Demonstrated expertise in managing accounts receivable operations, conflict resolution, and fostering team success through effective coaching and performance management. Strong communicator with a genuine passion for mentoring and elevating the customer experience.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Team Coach
Infinx Pvt Ltd
01.2021 - 02.2026
- Mentored and coached team members to boost productivity and professional development
- Led team meetings focused on goal-setting and performance tracking
- Delivered one-on-one coaching sessions and performance reviews
- Cultivated a collaborative and results-focused team culture
Senior Accounts Receivable Analyst (SR AR)
GeBBS Healthcare Solutions
01.2019 - 01.2021
- Reviewed and analyzed claim denials to identify patterns and streamline resolution processes
- Collaborated with internal departments to address claim issues
- Prepared detailed documentation and appealed denied claims effectively
Customer Service Executive
Altius Customer Service
01.2014 - 01.2019
- Offered customized skincare guidance and resolved customer inquiries efficiently
- Handled high-volume interactions via phone and email
- Ensured customer satisfaction through knowledgeable and empathetic support
Customer Service Executive
Digicall
01.2014 - 12.2014
- Resolved high-volume customer queries regarding Airtel postpaid plans and billing
- Delivered prompt and efficient service to ensure a positive customer experience
- Worked cross-functionally to address and resolve complex service issues
Education
Bcom
HSC - undefined
Swami Vivekanand Jr. School & College
KoparkhairaneSSC - undefined
I.C.L. High School
MS-CIT - undefined
Maharashtra State Certificate in Information Technology
MAAC - undefined
Multimedia & Animation Certification
Skills
Leadership & Team Management
Performance Coaching
Conflict Resolution
Customer Relationship Management
Communication & Interpersonal Skills
Problem Solving
Training & Development
Adaptability
Timeline
Team Coach
Infinx Pvt Ltd
01.2021 - 02.2026
Senior Accounts Receivable Analyst (SR AR)
GeBBS Healthcare Solutions
01.2019 - 01.2021
Customer Service Executive
Altius Customer Service
01.2014 - 01.2019
Customer Service Executive
Digicall
01.2014 - 12.2014
HSC - undefined
Swami Vivekanand Jr. School & College
SSC - undefined
I.C.L. High School
MS-CIT - undefined
Maharashtra State Certificate in Information Technology
MAAC - undefined
Multimedia & Animation Certification
Bcom