Vickey kumar
Lead Operations (Delivery Manager )
Ludhiana
Summary
Experienced Lead Operations professional with a proven track record of success in improving operational efficiency. Managed daily operations to achieve OTIF and SLA of 99%+, resulting in improved customer satisfaction and repeat business. Skilled in outbound/inbound logistics, order processing, and dispatch, ensuring 100% material delivery with Just in Time. Recognized for introducing new processes, leading to productivity improvements and zero defects. Adept at manpower and material planning, reducing shrinkage and controlling damage. Successfully maintained NPS score and resolved customer complaints within 24 hours. Seeking opportunities to leverage expertise in operations management and strategic planning for business growth.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Lead Operations (Delivery Manager )
Flipkart Wholesale
Jalandhar Punjab
07.2025 - Current
- Wholesale Store operation handling
- Customer service
- Team handling
- Online offline sale
- Last mile delivery management
- COD, Cash management.
- Control cost, shrinkage, damage
- Maintain Reports, Sap, hybris, faareye
- Pnl
- Customer complaint handling
Assistant Outbound Manager
Reliance Digital
05.2022 - 07.2025
- Order management. Manage Store Fill, Online offline Customer order, IBSO order, FOFO store and distribution sale order, Dc to dc order, Resq Order.
- Manage new launch article sale order.
- Follow to maintain OTIF 99% above.
- Maintain Forward and Reverse SLA 99% above.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Expertise in outbound & inbound logistics, order processing and dispatch.
- Ensuring Real Time Transaction, Responsible for 100% delivery of Material with Just in Time.
- Handling dispatch of vehicle along with route planning with proper vehicle utilisation.
- Help the store team for any issue in SAP and for order processing.
- Introduction of the New Processes for productivity improvement, explaining the technical features and benchmarking of Processes throughout the organization.
- Shop order correction as per the internal customer requirement and scope finalization.
- Inventory Control, Maintaining physical stock accuracy, Resource allocation.
- Manpower planning, Material planning and Continuous improvement to achieve zero defects.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintain NPS score in DC level.
Team Lead
Walmart
09.2019 - 11.2021
- Shift management.
- To give Training to all staff by which they can focus on Sale, Target.
- Control Shrinkage.
- Daily reporting and mailing.
- To recognize the people in the team for good work.
- Damage, Expiry, Shrinkage Control.
- Taking care of all online E-commerce business forward and Return order.
- Manage check-out fast and smooth billing counter along with manage sales floor.
- To maintain forward and Return Pendency reports.
- To maintain SLA above >98% forward and Reverse.
- To maintain order Fill rate above >99%
- To resolve the Customer complaint within 24 hrs.
Store Manager
more retail (MRPL)
02.2018 - 09.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized store displays and appearance via strategic merchandising.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Control Shrinkage.
- Daily reporting and mailing.
- To give Training to all staff by which they can focus on Sale, Target.
- Damage, Expiry Control.
- Manage store ordering, Sale, Target, PNL.
- Manage online, offline sale.
- To resolve the Customer complaint within 24 hrs.
Team Lead
Future Retail
08.2016 - 01.2018
- Team management.
- Managed store organization, maintenance, and purchasing functions.
- Daily reporting and mailing.
- To give Training to all staff by which they can focus on Sale, Target.
- Shrinkage, Damage, Expiry Control.
- Manage store ordering, Sale, Target, PNL.
- Manage online, offline sale.
- To resolve the Customer complaint within 24 hrs.
Service Associate buddy Trainee
Sagar Ratna Restaurant
10.2012 - 11.2014
- Team management.
- Provide On job training to all associate. New joinee and restaurant induction.
- Focus on sale and Target.
- Service, Customer complaint handling.
- Supervision of Base kitchen taking order from other outlet and supply.
- Forecasting, ordering.
- Outdoor catering manage.
- Control shrinkage, food cost.
Education
MBA -
Maharaja Ranjit Singh Punjab Technical University
Bathinda01-2023
B.A - Arts&Humanities
Shobhit Institute of Engineering and Technology
Meerut01-2014
Class XII - undefined
Himachal Pradesh01-2009
Class X - undefined
Himachal Pradesh01-2006
Skills
- Customer Service
- Wholesale operation management
- Membership
- Online offline sale
- Team Management
- Last Mile Delivery
- Complaint Handling
- Cost Control
- Shrinkage Control
- SLA Management
- PNL Management
Education
false
CUSTOM SECTION
Notable Accomplishments, Won Sagar Ka Ratna Award in 2013 among 1800 Employees., Won Two Time Best Team Leader Award in 2017-18 Distt. Ludhiana Easy-day., In Bestprice (Flipkart wholesale) Vyapari Diwas Process and dispatch 3.85 cr value of order sales in 3 days.
Timeline
Lead Operations (Delivery Manager )
Flipkart Wholesale
07.2025 - Current
Assistant Outbound Manager
Reliance Digital
05.2022 - 07.2025
Team Lead
Walmart
09.2019 - 11.2021
Store Manager
more retail (MRPL)
02.2018 - 09.2019
Team Lead
Future Retail
08.2016 - 01.2018
Service Associate buddy Trainee
Sagar Ratna Restaurant
10.2012 - 11.2014
MBA -
Maharaja Ranjit Singh Punjab Technical University
B.A - Arts&Humanities
Shobhit Institute of Engineering and Technology