VICKY AGARWAL
PUNE
Summary
Adept at operations management and sales analysis, I significantly boosted revenue at PUNE ELECTRONIC & HOME APPLIANCES by enhancing store operations and customer engagement. With a talent for merchandise planning and a knack for building high-performing teams, my strategies ensured a 30% increase in customer satisfaction. Skilled in employee training and recruitment, I excel in fast-paced retail environments.
Overview
13
13
years of professional experience
Work History
Store Manager of Operations
PUNE ELECTRONIC & HOME APPLIANCES
PUNE
07.2020 - Current
- Managed inventory levels and ensured accurate ordering of merchandise.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Assisted customers in finding the products they needed quickly and efficiently.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed customer data to develop targeted marketing campaigns.
- Identified areas of improvement in store operations processes.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
Area Sales Manager
P.SOTWAL FASHIONS FRANCHISEE
PUNE
10.2019 - 03.2020
- Penetrated new markets by investigating competitor products, services, and trends.
- Negotiated contracts and closed agreements to maximize profits.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Identified new business opportunities within the region through networking activities.
- Implemented innovative approaches for increasing brand awareness among target audience.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Hired and motivated high-performing sales team.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
Store Manager
ETHIX CLOTHING (U.S.POLO ASSN)
PUNE
10.2017 - 10.2019
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Recruited, trained and supervised new employees.
- Implemented successful business strategies to increase revenue and target new markets.
- Resolved customer complaints in a timely manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
MOHAN CLOTHING CO PVT LTD
PUNE
04.2012 - 09.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
Bachelor of Arts - Hospitality
SOLAPUR UNIVERSITY
AKLUJ05-2009
Skills
- Merchandise planning
- Health and safety
- Computer skills
- Employee scheduling
- Point of sale systems
- Employee training
- Recruitment and hiring
- Hourly shift management
- Store merchandising
- Operations management
- Store displays
- Sales analysis
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Gujarati
Advanced (C1)
C1
MARWADI
Advanced (C1)
C1
Timeline
Store Manager of Operations
PUNE ELECTRONIC & HOME APPLIANCES
07.2020 - Current
Area Sales Manager
P.SOTWAL FASHIONS FRANCHISEE
10.2019 - 03.2020
Store Manager
ETHIX CLOTHING (U.S.POLO ASSN)
10.2017 - 10.2019
Store Manager
MOHAN CLOTHING CO PVT LTD
04.2012 - 09.2017
Bachelor of Arts - Hospitality
SOLAPUR UNIVERSITY
Similar Profiles
RUMMAN MD HAZIQUERUMMAN MD HAZIQUE
Technical Design Engineer Audio-Visual at Adawliah Electronic AppliancesTechnical Design Engineer Audio-Visual at Adawliah Electronic Appliances
Akram Rafic ShoujaaAkram Rafic Shoujaa
Manager of Operations at Gibson Electronic Appliances/Modern RefrigerationManager of Operations at Gibson Electronic Appliances/Modern Refrigeration
Gurwinder KaurGurwinder Kaur
Administrative Assistant at Ourr Home & AppliancesAdministrative Assistant at Ourr Home & Appliances