Vicky Gara
Darbhanga
Summary
Dynamic hospitality professional with six years of experience in managing restaurant staff and operations, ensuring unparalleled customer satisfaction and service excellence. Proficient in overseeing daily operations, including inventory management and staff training, while implementing targeted marketing strategies. A qualified Butler dedicated to high standards, health and wellness practices, and creating organized environments. Adept at building strong client relationships and leading teams to deliver exceptional service and quality. Eager to contribute to your team's success.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Casa pasta bar
New delhi
09.2025 - Current
- Supervised staff to ensure high service standards and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Trained new employees on restaurant policies and customer service techniques.
- Implemented health and safety procedures to comply with regulations.
- Coordinated special events and promotions to enhance customer engagement.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Club Lounge Butler
Sofitel Al Hamra Beach Resort
United Arab Emirates
10.2024 - 06.2025
- Delivered personalized service to enhance guest satisfaction.
- Anticipated guest needs for a seamless stay experience.
- Managed exclusive lounge access, boosting membership appeal.
- Crafted tailored recommendations for dining and activities.
- Streamlined check-in processes for VIP guests.
- Resolved guest concerns swiftly to ensure loyalty.
- Maintained high standards of cleanliness and service.
- Collaborated with team for consistent luxury offerings.
- Received positive feedback, elevating brand reputation.
Butler Executive
Jamnagar
01.2024 - 09.2024
- Managed a well-stocked wine cellar, picking and pairing suitable wines for everyday occasions and special events.
- Offered expert valeting service to butler, ensuring clothing and shoes were cared for and presented impeccably.
- Arranged events and excursions for guests, organising in a timely and efficient manner.
- Kept up to date on hotel policies, emergency procedures and regulations by attending training.
- Updated kitchen, bar and other departments on guests allergies, preferences and dislikes.
- Efficiently responded to customer complaints, dealing with matters in a timely and professional manner.
- Obtained extensive understanding of guests needs by researching preferences on system and conversing with guests.
Food & Beverage Supervisor
New Delhi
06.2022 - 11.2023
- Ensured brand consistency through stringent SOPs and standards, driving excellence in service delivery.
- Implemented effective wine upselling strategies and conducted comprehensive staff training to enhance sales performance.
- Oversaw operations of Perbacco Restaurant, delivering exceptional guest experiences.
- Enforced rigorous health and safety standards, significantly reducing risks of injuries and accidents.
- Working under Michelin star chef in italian restaurant.
Food & Beverage Executive
Shangri-La Eros
New Delhi
02.2019 - 11.2021
- Expertise in menu and wine knowledge, including pairings and varietals.
- Proven track record of delivering exceptional guest service in high-end dining environments.
- Strong ability to perform tableside service and presentation with elegance.
- Used analytical tools and technologies to streamline data management, reducing complexity of large sets of data.
- Sat in on meetings, hearings and conferences to document activities.
Trainee
Leela Hotel and Resorts
New Delhi
06.2016 - 11.2017
- Trainee in all core departments of hotel for six months.
Food & Beverage Associate
Faridabad
01.2017 - 07.2017
- Learning new skills and upselling ideas.
- Leadership abilities to meet targets consistently.
- Team player.
- Opening and closing duties.
Food & Beverage Associate
Taj Vivanta
New Delhi
Education
Hotel School Hague
NetherlandCertificate of Higher Education - B.S.C Degree in hospitality management
UEI GLOBAL ROHINI
International Degree - HOSPITALITY
cbse intermediate -
JESUS MARY & ACADEMY
New DelhiSkills
- PROJECT MANAGEMENT
- PUBLIC RELATIONS
- TEAMWORK
- TIME MANAGEMENT
- LEADERSHIP
- EFFECTIVE COMMUNICATION
- CRITICAL THINKING
- MOTIVATIONAL TEAM LEADER
- EYE FOR DETAIL
- BUTLER SERVICE
- DETAIL ORIENTATED
- CUSTOMER SERVICE
- WINE
Languages
English
References
Ahmed Sherif, Sofitel Al Hamra Beach Resort, +971 55 691 5961, Sherif.AHMED@sofitel.com
Personal Information
- Date of Birth: 12/12/94
- Nationality: Indian
- Marital Status: Married
Internship
Trainee, Leela Hotel and Resorts, New Delhi, 06/01/16, 11/30/17, Trainee in all core departments of hotel for six months.
Languages
English
First Language
Timeline
Restaurant Manager
Casa pasta bar
09.2025 - Current
Club Lounge Butler
Sofitel Al Hamra Beach Resort
10.2024 - 06.2025
Butler Executive
01.2024 - 09.2024
Food & Beverage Supervisor
06.2022 - 11.2023
Food & Beverage Executive
Shangri-La Eros
02.2019 - 11.2021
Food & Beverage Associate
01.2017 - 07.2017
Trainee
Leela Hotel and Resorts
06.2016 - 11.2017
Food & Beverage Associate
Taj Vivanta
Hotel School Hague
Certificate of Higher Education - B.S.C Degree in hospitality management
UEI GLOBAL ROHINI
International Degree - HOSPITALITY
cbse intermediate -
JESUS MARY & ACADEMY