Vicky Kumar
Bangalore
Summary
Motivated professional with over 7 years of experience in management. Proven track record in operational strategy, team leadership, and conflict resolution. Recognized for high productivity and efficient task completion. Strong communication, adaptability, and problem-solving skills drive organizational success.
Overview
8
8
years of professional experience
Work History
Senior Manager, BD
Zollege.in
11.2024 - 04.2025
- Conducted research on industry trends, competitor activities, and customer needs.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
Senior Executive, Operations
Uni Cards
04.2023 - 08.2024
- Assisted customers with queries and payment issues, resulting in increased customer satisfaction and improved customer loyalty
- Developed a comprehensive customer onboarding program that resulted in less than 1% drop in customer onboarding time
- Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner
Operation, Growth and Inside Sales
Stanza Living
02.2021 - 02.2023
- Identified and analyzed key market trends to develop and implement sales plans that drove revenue growth and profitability.
- Analyzed competitor strategies to identify new opportunities for growth.
- Conducted a comprehensive market analysis to identify new opportunities and potential areas of growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Operations Executive
Udaan India Pvt Ltd
07.2019 - 07.2020
- Worked closely with executive management to achieve outcomes based on the company's goals.
- Verified vendor account balances against payments made on a regular basis.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed relationships with vendors by providing excellent customer service.
Service Management
Flipkart Pvt Ltd
09.2017 - 06.2019
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Created reports and documents as requested by the office manager.
- Analyzed customer data to identify and prioritize customer needs and preferences, resulting in an enhanced customer experience.
- Resolved a wide range of customer complaints, including issues related to refunds, by investigating the root causes, and offering effective solutions.
Education
B.com - Finance And Marketing
IEC University
Skills
- Sales forecasting
- Market analysis
- Customer onboarding
- Competitor analysis
- Team leadership
- Customer relationship management
- Negotiation skills
- Fresh Desk
- ZOHO
- Lead square
Hobbies and Interests
- Research on new and Upskill program
- Listen to music
- Long ride/drive
Affiliations
- Research on the new Upskill program
- Listen to music
- Long ride or drive
Accomplishments
- I got an award from Flipkart for Best Performance of the Month and Team Leading
- Best target achiever in Stanza Living
- Multiple awards in Uni Card for achieving the targets and work provided
- Incentives/bonus in all the company for performance
Languages
English
First Language
Hindi
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Timeline
Senior Manager, BD
Zollege.in
11.2024 - 04.2025
Senior Executive, Operations
Uni Cards
04.2023 - 08.2024
Operation, Growth and Inside Sales
Stanza Living
02.2021 - 02.2023
Operations Executive
Udaan India Pvt Ltd
07.2019 - 07.2020
Service Management
Flipkart Pvt Ltd
09.2017 - 06.2019
B.com - Finance And Marketing
IEC University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid sick leaveCareer advancementCompany CultureStock Options / Equity / Profit SharingQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Similar Profiles
NIKHIL AGRAWALNIKHIL AGRAWAL
Business Development Manager at Zollege.inBusiness Development Manager at Zollege.in
Debasmita PalDebasmita Pal
Sr Data Analyst at Schneider ElectricSr Data Analyst at Schneider Electric
Vani KulkarniVani Kulkarni
Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.Talent Acquisition Lead at DISH Network Technologies India Pvt. Ltd.