Victor John Paul
Sr. Quality Team Leader
Mumbai,MH
Summary
Dynamic Sr. Quality Team Leader at ACN Healthcare with a proven track record in driving continuous quality improvement and coaching teams. Expert in quality management systems and strategic thinking, successfully optimized workflows to enhance productivity. Recognized for fostering a collaborative environment and implementing effective corrective action plans to ensure excellence.
Overview
7
7
years of professional experience
Work History
Sr. Quality Team Leader
ACN Healthcare
09.2024 - Current
- Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members.
- Boosted productivity levels by optimizing workflows and reallocating resources as necessary to meet project deadlines.
- Piloted new technology adoption within the department, harnessing advancements in automation for enhanced precision and productivity.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
Quality Team Leader
GeBBS HealthCare
04.2018 - 09.2024
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
- Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected.
- Led root cause analyses investigations following non-conformance incidents, implementing preventive measures to avoid future occurrences.
- Evaluated current operational practices and implemented methods that offered notable improvement.
- Collaborated with cross-functional teams to drive continuous improvement initiatives in the production environment.
- Recognized outstanding achievements within the team, instilling motivation for continued excellence in daily operations.
- Handled scheduling, data tracking and other administrative functions for quality team.
- Promoted open communication channels among team members, facilitating knowledge sharing and collaboration on complex projects.
- Spearheaded training programs to upskill team members, enhancing their expertise in quality management systems.
Education
Bachelor of Commerce - Finance
GLobal Virtual Academy
Bengaluru, India 04.2001 -
HSC -
New English Junior College
Ulhasnagar, India 04.2001 -
SSC -
Fatima High School
Ambarnath, India 04.2001 -
Skills
Quality management systems
Strategic thinking
Documentation control
Customer focus
Client support
Coaching and mentoring
Process improvements
Employee management
Performance feedback
Continuous quality improvement
Six sigma methodologies
Kaizen
Timeline
Sr. Quality Team Leader
ACN Healthcare
09.2024 - Current
Quality Team Leader
GeBBS HealthCare
04.2018 - 09.2024
Bachelor of Commerce - Finance
GLobal Virtual Academy
04.2001 -
HSC -
New English Junior College
04.2001 -
SSC -
Fatima High School
04.2001 -