Victor Nag

• Assisted in screening resumes, scheduling interviews, and coordinating onboarding processes to ensure a smooth transition for new hires.
• Supported the planning and execution of employee engagement activities to boost morale.
• Maintained employee records, ensured policy compliance, and participated in audits for HR documentation.
• Coordinated training programs, tracked attendance, and helped analyze feedback for continuous improvement.
• Managed leave applications, addressed employee queries, and contributed to payroll documentation and other administrative tasks.
• This internship allowed me to develop strong organizational, communication, and problem-solving skills while understanding the unique HR challenges within the healthcare industry.

• Managed guest check-ins/outs, handled reservations, and enhanced guest satisfaction through personalized service.
• Assisted in the setup and operations of fine-dining restaurants, banquets, and bars while ensuring high service standards.
• Gained insights into room preparation, cleanliness protocols, and inventory management to maintain luxury hospitality standards.
• Observed and supported culinary professionals in food preparation, plating, and maintaining kitchen hygiene.
• This training provided me with invaluable skills, including teamwork, time management, attention to detail, and guest engagement-all of which are essential for success in the hospitality industry.

• Rotational Training: Gained hands-on experience across key hotel departments including Front Office, Food & Beverage, Housekeeping, and Kitchen Operations to understand core service delivery and guest satisfaction standards.

Guest Relations: Assisted in guest check-ins/check-outs, handled guest queries, and ensured personalized guest experiences aligning with Oberoi's luxury standards.

Housekeeping Operations: Supported room inspections, inventory checks, and ensured compliance with hygiene and quality standards.

Food & Beverage Service: Aided in restaurant setup, guest service, and learned fine dining etiquette and menu presentation under the supervision of senior staff.

• Managed day-to-day administrative tasks including payroll processing, budgeting and accounting functions.
• Monitored performance of staff members and provided feedback as needed.
• Analyzed customer feedback data to identify areas for improvement in services offered by the hotel.
• Developed marketing strategies for increasing occupancy rates at the hotel.
• Organized team building activities for enhancing employee morale.
• Analyzed market trends related to hospitality industry and suggested changes accordingly.
• Maintained a professional attitude when dealing with guests, staff and management.