Victoria Chetty

Driving Mobikwik acceptance: Increasing Mobikwik distribution and market share in the assigned area

Building relationships: Maintaining relationships with merchants, DSAs, Beat FOS and sales executives

Understanding local needs: Analyzing market trends and local competition to identify opportunities for business growth and formulate counter-strategies

Driving transactions: Developing sales strategies and setting sales targets to achieve revenue goals

Motivating the team: Leading and motivating sales teams to meet or exceed sales targets

Handling merchants escalations, Partnering and do follow-ups with internal stakeholders for resolution.

Providing training and development for staff, ensuring quality consistency across the area and increasing sales and profitability into the region

Building and maintaining long-standing professional relationships with the key merchants also be in touch with the key accounts and visits regularly.

• Recognized for increasing sales revenue by 20% in the first 90 days & was awarded employee of the year award
• Spearheaded a team of 6+ KAM's by building enthusiasm, listening to feedback & implementing solutions that ensure we exceed our goals
• Actively monitor key performance metrics of the sales team, identify challenges & create new solutions
• Recruit & train team members adhering to all company and sales guidelines
• Coach team performance daily using proven behavioral-based coaching, motivation & management methods

• Client Servicing Seek, process and execute client requests and product orders
• Account Planning - To protect and grow revenue and customer loyalty in their account
• Market Growth - Tapping a new market, aggressive advertising, special value-added services etc., which are significantly different and better
• Individual Market Penetration - Selling current products or services to the existing market to obtain a higher market share

• Maintaining and increasing sales of our company's products
• Reaching the targets and goals set for the area
• Establishing, maintaining and expanding our customer base
• Servicing the needs of our existing customers
• Increasing business opportunities through various routes to market
• Setting sales targets for individual reps and our team as a whole

• To meet every kind of business/commercial (small/large) establishment & educated them on how Just Dial is beneficial for them
• Explain the advantages & features of services being sold, stimulate customer's interest
• Handling new client enquiries and acting as the face of the business
• Answer customer's questions pertaining to service being offered and responsible for collection of payments

• Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards
• Responsible for making sure that any gaps in performance or quality are quickly identified and addressed
• Motivating the team to achieve high standards and targets
• Dealing with and resolving problems and issues which arise
• Working with the sales and marketing team to drive sales forward
• Mentoring and training up junior and new staff
• Monitoring & reporting on standards & performance targets
• Arranging weekly team meetings, focusing on targets
• Praise team members and creates a positive working environment

• Creating a positive Brand Image/awareness of Just Dial services in the minds of new/existing prospective clients
• Marketing for space selling in Yellow pages, Telephonic services & on portal website
• Handling new client enquiries and acting as the face of the business