Vidhi Chavada
Chennai
Summary
Result-oriented Business Development & Account Manager with over 9 years of comprehensive experience in US Staffing (Non-IT) and Client Relationship Management. Proven expertise in managing the full sales lifecycle for Direct Hire, Contract, and Contract-to-Hire (C2H) agreements. Dedicated professional successful at introducing new products and expanding network connections, motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines using proprietary ATS systems and leveraging data-driven insights to maximize revenue and foster long-term client loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Executive/Manager
W3Global
02.2025 - Current
- US Market Expansion: Drive business growth within the US Non-IT sector by identifying and securing staffing contracts for industries such as Finance, Healthcare, and Operations.
- Hiring Model Expertise: Manage the end-to-end sales and negotiation process for Direct Hire (Permanent), Contract, and Contract-to-Hire (C2H) agreements.
- Client Acquisition: Cultivate relationships with US-based hiring managers to understand specific workforce challenges and provide tailored staffing solutions.
- ATS Optimization: Utilize W3global’s proprietary Applicant Tracking System (ATS) to manage the sales funnel, track client requirements, and ensure a seamless recruitment lifecycle.
- Contract Negotiation: Lead negotiations for Master Service Agreements (MSAs) and fee structures, ensuring favorable terms for both the agency and the client.
Account Manager
Draup Inc.
01.2023 - 01.2025
- Develop relationships from the stage of the client onboarding process.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Involving in MSA & SOW mechanisms – Renewal and New Clients.
- Leading the Client walkthrough sessions and was a backup of QBR connect with Client organizations.
- Addressing and resolving key client queries.
- Serve as the communication link between key customers and the internal team.
- Play an integral part in generating new sales that turn into long lasting relationships.
- Prepare usage reports of progress and forecasts in internal and external stakeholders using key account metrics.
- Minimize churn ratio.
- Plays an internal part in upselling contribute to wallet share.
Subject Matter Expert
Tata Consultancy Services
01.2016 - 01.2023
- 6 Year of experience in BFSI Mortgage and claim based process which includes Check Reconciliation and draw.
- Playing a role as Subject Matter Expert also a backup TL in 2 different processes and sharing the knowledge of the insurance, application tools to the team which comes from client.
- Working on every Assurant applications which is needed for the process.
- Frequently communicating with the onshore client for every ups and downs regarding the ISP process.
- Preparing process documents, presentations and Governance deck sliders.
- Execute approved change requests on operational issues and/or actions required highlighted by the client on service relationship managers.
- Worked as Trainer and Quality checker for the three different process.
Education
Master of commerce -
Lokmanya College
Ahmedabad01-2017
Bachelor of Commerce - undefined
C. U Shah College (Gujarat University)
Ahmedabad01-2015
HSC - undefined
Sabarmati Kanya Vidyalaya
Ahmedabad01-2012
SSC - undefined
Sabarmati Kanya Vidyalaya
Ahmedabad01-2010
Skills
- US Staffing Models: Direct Hire, Contract-to-Hire (C2H), Contract Staffing, US Tax Terms
- Sales & BD: Lead Generations, Acquisition and Retention strategies, Account Management, Business Development, Professional Sales, Key Account Generation, Excellent Negotiating Tactics, Sales Techniques, Overcoming Objections
- Analysis & Records: Sales Records Management, Product and Service Promotions, Sales Statistics Analysis, Preparing contracts, Sales Solutions
- Operational & Technical: ITSM and Incident Management, Proficient in Microsoft Excel, and Power BI
- Management: Relationship Building, Time Management, People Management and CSM, Communications
Interests
Singing, Travelling, Learning New Skills
Certification
- Customer Success Manager 2024 Udemy
- Microsoft Excel 2024 Skill Nation
- Power BI 2024 Skill Nation
- Successful ITSM Incident and Major Incident Management ITIL 2024 Udemy
Languages
Gujarati
Hindi
English
Tamil
Timeline
Business Development Executive/Manager
W3Global
02.2025 - Current
Account Manager
Draup Inc.
01.2023 - 01.2025
Subject Matter Expert
Tata Consultancy Services
01.2016 - 01.2023
Bachelor of Commerce - undefined
C. U Shah College (Gujarat University)
HSC - undefined
Sabarmati Kanya Vidyalaya
SSC - undefined
Sabarmati Kanya Vidyalaya
Master of commerce -
Lokmanya College
Awards and Certifications
Six Sigma Yellow Belt Certificate - 2021 Gandhinagar, Contextual Master - 2022 Gandhinagar, Star Performers - 2020 Gandhinagar
Links
Linkedin