Vidhi Jaitly

• Working for Audit Technology Operations team.
• Gathering requirements from business. Analyzing requirements and based on that proposing solutions or recommending changes to improve business process.
• Creating detailed documentation of business requirement and process solution.
• Communicating requirement to development team along with acceptance criteria for features.
• Creating High Level of time estimates for the delivery prioritizing sprint backlog and sprint planning.
• After development of requirement testing and validating ensuring solutions meets the business requirements.
• Simultaneously assisting in project planning, execution and monitoring.
• Documentation of Installation Guides, Runbook, Troubleshooting process, Flowcharts, TAP diagrams.
• Dashboard creation on ServiceNow, JIRA for managers to track performance and other parameters
• Creating catalog form, templates, powerpoint presentations for internal team use,clients and partners.

Working on digital financial centralized and integrated reporting tool which help to evaluated trends in real time and understand competitive environments and assess current strategies.

• Troubleshooting of issues related to project creation,file upload,download,report builder
• Replication of issues on sandbox & accordingly escalating to relative team.
• ServiceNow Dashboard creation
• Junction onboarding program
• ORG creation
• Runbook creation

• Worked as contractual employee with Indexes Client Implementation team,whose primary motive is product and sales operations and support business development team
• Creating Marketing Collaterals,Marketing Decks,Factsheets for Morningstar Indexes
• Periodic Requests based on Index Analytics,Index Data Request
  Creating 1 Pager Summary Report,RFPs,File Publishing

Project:

• Competitor Mapping analysis of 8000 indexes
• Collaborated with cross-functional teams to ensure the successful execution of crucial initiatives

Worked as an Intern with Client support and implementation team

Projects:

• Generalization of Index description in Morningstar Factsheets
• Automation of emails to clients through VBA coding

• Monitoring Batch Job failures generated by the servers of Johnson and Johnson on Netcool
• Analyzing failed job on servers and escalating to Unix,Linux,Windows team within defined SLA.
• Checking and Managing(adding and removing different types of dependencies on job:file,time.