Dynamic operations manager with a proven track record at Jones Lang Lasalle, excelling in client relationship management and financial reporting. Successfully led site transitions and improved compliance scores, fostering a culture of continuous learning. Adept at problem-solving and subcontractor management, ensuring high-quality service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Site Lead
Jones Lang Lasalle- Zerodha
02.2025 - 10.2025
Managed end-to-end operations of the site, including housekeeping, security, MST, procurement, finance, invoicing, indenting, and compliance.
Acted as a liaison between clients, stakeholders, and internal teams throughout the entirety of each project, ensuring clear communication at all stages.
Managed project timelines, ensuring successful completion within budget and on schedule.
Successfully completed the transition of the complete office to another space within the given timelines.
Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
Improvement of compliance scores over the month, with coordination of support vendors.
Focused on staff development through continuous training, client expectations, and maintained client satisfaction.
Part of various JCAP and BA training programs.
Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
Assistant Facility Manager
Jones Lang Lasalle- Tablespace
09.2023 - 01.2025
Supported for transition for their largest sq. ft. managed office in Bangalore with more than 6 clients.
A BA audit conducted at the site, and all observations were closed within the timeline.
Managing 7+ clients with various POC and client requirements.
Managing operations in soft services, technical services, and security management.
Implemented a weekly training program for blue-collar staff, and daily briefings to optimize operational efficiency.
Ensuring KPIs and SLAs are met.
Managing top-level management and their requirements.
Maintaining strong client relationships to ensure high-quality service delivery and efficient facility operations.
Managing the monthly budget based on the various sub-clients.
Supported the client with ISO certifications and coordinating with the builder for statutory documents.
Managing compliance documents for vendor partners.
Assistant Facility Manager
Jones Lang Lasalle- Amazon
06.2023 - 08.2023
Responsible for client interaction, risk management, and issue resolution.
Successfully completed a housekeeping transition of 200+ staff.
Worked on JLL tools like Corrigo, Azara, and efit.
Assisted top-level management in preparing various documents and white papers for project activities.
Senior Facility Executive
Jones Lang Lasalle- Amazon
04.2022 - 06.2023
Conducted a weekly meeting with the vendor executives and shifted FEs to ensure smooth operations and no client escalations.
Managed yearly budgets for the facility and worked with cost restraints. Maintained PO and invoice tracker for more than 80 invoices monthly.
Operated with various deadlines and managed various activities within the timeline.
Facility Executive
Jones Lang Lasalle- Amazon
09.2019 - 03.2022
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations for 6.5L sq. ft of area, and worked efficiently and productively with all team members.
Served as a point of contact for internal and external customers seeking support and information.
Maintained physical conditions of the facility, ensuring minimum escalations, and a safe environment by closing the TT within the SLA.
Education
MBA - Human Resource
Global NMIMS
Mumbai, India
04.2001 -
Bachelor in Hotel Management - (F&B, Accommodation And HR)
Christ University
Bengaluru, India
04.2001 -
Skills
Operations management
Timeline
Site Lead
Jones Lang Lasalle- Zerodha
02.2025 - 10.2025
Assistant Facility Manager
Jones Lang Lasalle- Tablespace
09.2023 - 01.2025
Assistant Facility Manager
Jones Lang Lasalle- Amazon
06.2023 - 08.2023
Senior Facility Executive
Jones Lang Lasalle- Amazon
04.2022 - 06.2023
Facility Executive
Jones Lang Lasalle- Amazon
09.2019 - 03.2022
MBA - Human Resource
Global NMIMS
04.2001 -
Bachelor in Hotel Management - (F&B, Accommodation And HR)