Vidhi Kolindawala
Facility and Admin Operation
Summary
Dynamic operations manager with a proven track record at Jones Lang Lasalle, excelling in client relationship management and financial reporting. Successfully led site transitions and improved compliance scores, fostering a culture of continuous learning. Adept at problem-solving and subcontractor management, ensuring high-quality service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Site Lead
Jones Lang Lasalle- Zerodha
02.2025 - 10.2025
- Managed end-to-end operations of the site, including housekeeping, security, MST, procurement, finance, invoicing, indenting, and compliance.
- Acted as a liaison between clients, stakeholders, and internal teams throughout the entirety of each project, ensuring clear communication at all stages.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Successfully completed the transition of the complete office to another space within the given timelines.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Improvement of compliance scores over the month, with coordination of support vendors.
- Focused on staff development through continuous training, client expectations, and maintained client satisfaction.
- Part of various JCAP and BA training programs.
- Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
Assistant Facility Manager
Jones Lang Lasalle- Tablespace
09.2023 - 01.2025
- Supported for transition for their largest sq. ft. managed office in Bangalore with more than 6 clients.
- A BA audit conducted at the site, and all observations were closed within the timeline.
- Managing 7+ clients with various POC and client requirements.
- Managing operations in soft services, technical services, and security management.
- Implemented a weekly training program for blue-collar staff, and daily briefings to optimize operational efficiency.
- Ensuring KPIs and SLAs are met.
- Managing top-level management and their requirements.
- Maintaining strong client relationships to ensure high-quality service delivery and efficient facility operations.
- Managing the monthly budget based on the various sub-clients.
- Supported the client with ISO certifications and coordinating with the builder for statutory documents.
- Managing compliance documents for vendor partners.
Assistant Facility Manager
Jones Lang Lasalle- Amazon
06.2023 - 08.2023
- Responsible for client interaction, risk management, and issue resolution.
- Successfully completed a housekeeping transition of 200+ staff.
- Worked on JLL tools like Corrigo, Azara, and efit.
- Assisted top-level management in preparing various documents and white papers for project activities.
Senior Facility Executive
Jones Lang Lasalle- Amazon
04.2022 - 06.2023
- Conducted a weekly meeting with the vendor executives and shifted FEs to ensure smooth operations and no client escalations.
- Managed yearly budgets for the facility and worked with cost restraints. Maintained PO and invoice tracker for more than 80 invoices monthly.
- Operated with various deadlines and managed various activities within the timeline.
Facility Executive
Jones Lang Lasalle- Amazon
09.2019 - 03.2022
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations for 6.5L sq. ft of area, and worked efficiently and productively with all team members.
- Served as a point of contact for internal and external customers seeking support and information.
- Maintained physical conditions of the facility, ensuring minimum escalations, and a safe environment by closing the TT within the SLA.
Education
MBA - Human Resource
Global NMIMS
Mumbai, India 04.2001 -
Bachelor in Hotel Management - (F&B, Accommodation And HR)
Christ University
Bengaluru, India 04.2001 -
Skills
Operations management
Quality assurance
Subcontractor management
Written and communication skills
Financial modeling and reporting
Problem solving
Customer relationship management
Timeline
Site Lead
Jones Lang Lasalle- Zerodha
02.2025 - 10.2025
Assistant Facility Manager
Jones Lang Lasalle- Tablespace
09.2023 - 01.2025
Assistant Facility Manager
Jones Lang Lasalle- Amazon
06.2023 - 08.2023
Senior Facility Executive
Jones Lang Lasalle- Amazon
04.2022 - 06.2023
Facility Executive
Jones Lang Lasalle- Amazon
09.2019 - 03.2022
MBA - Human Resource
Global NMIMS
04.2001 -
Bachelor in Hotel Management - (F&B, Accommodation And HR)
Christ University
04.2001 -