Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Accomplishments
Work Preference
Software
Interests
Websites
Timeline
Generic

VIDHI TEKALE

VADODARA

Summary

  • Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
  • Motivated to maintain customer satisfaction, and contribute to company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Technical Support Executive

PROSEON TECHNOLOGIES PRIVATE LIMITED
VADODARA
06.2018 - Current
  • Reviewed support cases for technical and troubleshooting accuracy, and identified needed process improvements.
  • Provided real-time support via phone, email, and chat to address customer technical concerns.
  • Trained end users on new technologies and system updates.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported customers with online billing, access, and account issues.
  • Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
  • Reported bugs and tracked them to closure using bug-tracking tools like JIRA.
  • Supported the manager in developing plans for future projects, initiatives, and objectives.
  • Identified opportunities for process improvements, implementing changes when required.
  • Delegated daily tasks to team members to optimize group productivity.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Provided real-time support via phone, email, and chat to address customer technical concerns.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Inside Sales Executive

ICICI BANK
VADODARA
04.2017 - 08.2017
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Handled customer inquiries promptly while ensuring high levels of customer satisfaction.
  • Communicated with repeat customers to build long-term relationships.
  • Collaborated with other departments such as marketing, operations, finance to ensure smooth execution of projects.
  • Utilized CRM software to track leads, manage accounts and monitor progress towards overall sales goals.

Education

Master of Commerce - BANKING AND INSURANCE

MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
VADODARA
05-2018

Bachelor of Commerce - COMMERCE

MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
VADODARA
05-2015

HSC - COMMERCE

MAHARANI ENGLISH MEDIUM SCHOOL
VADODARA
03-2013

Skills

  • Communication skills
  • Conflict resolution
  • Time management
  • Escalation resolution
  • Decision-making
  • Technical troubleshooting
  • Process improvement
  • Bug tracking
  • Employee training
  • Product knowledge

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Elementary (A2)
A2

Certification

  • DIPLOMA IN PERFORMING ARTS (DANCE-BHARATNATYAM)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Promoted to Senior Help Desk after 24 months of employment.
  • Resolved product issue through consumer testing.
  • Trained technical support teams of more than 5 members.

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancementCompany CultureHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid sick leaveWork-life balancePersonal development programs

Software

Investar

Photoshop

Interests

Travelling

Dancing

Cooking

Learning new skills

Timeline

Senior Technical Support Executive

PROSEON TECHNOLOGIES PRIVATE LIMITED
06.2018 - Current

Inside Sales Executive

ICICI BANK
04.2017 - 08.2017

Master of Commerce - BANKING AND INSURANCE

MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA

Bachelor of Commerce - COMMERCE

MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA

HSC - COMMERCE

MAHARANI ENGLISH MEDIUM SCHOOL

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VIDHI TEKALE