Vidhu Abhishek
Integrated Service Manager
Bangalore
Summary
Results-driven leader with a proven track record in driving operational efficiency and cost reduction strategies to enhance organizational performance. Adept at independently analyzing complex issues, exercising sound judgment, and implementing effective solutions to propel company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Integrated Service Manager
Kyndryl India Pvt. Ltd
Bangalore
11.2021 - Current
- Analyzing problems and incidents in Dynatrace
- Managing and controlling production batch jobs
- Handling urgent, high-impact issues with enterprise-wide impact
- Leading rapid response teams for issue resolution
- Liaising with customers to understand business impact and allocate resources appropriately.
Vacation and Sales Consultant
RCI India Pvt. Ltd
Bangalore
10.2018 - 02.2020
- Handling sales data from primary and secondary sources
- Creating pipelines and converting leads
- Meeting self-targets and team targets for revenue and talk time
- Generating daily sales reports
- Recognized as top performer in revenue generation.
Accounts Tech Executive
Convergys India Pvt. Ltd
Bangalore
11.2017 - 08.2018
- Managing accounts for small business clients
- Analyzing reports and transaction data
- Proficient in QuickBooks application usage
Financial Reporting Analyst
Tech IT Solution
Patna
02.2015 - 08.2017
- Led revenue planning projects, including forecasting and variance analysis reporting
- Worked on opportunity and engagements reporting, tracking new projects and revenue generation
- Contributed to growth measurement and analysis.
Seller Consultant
Flipkart Internet Private Limited
Bangalore
08.2014 - 01.2015
- Assisted sellers in managing their accounts
- Maintained sellers' details and addressed payment and payout issues
- Handled escalations and identified opportunities for productivity improvement.
Business Analyst
ANZ Banking Group Limited
Bangalore
03.2013 - 05.2014
- Provided guidance on loan clearance and managed customer issues
- Conducted documentation, auditing, and process improvement initiatives
- Assumed lead responsibilities, including leave tracking and shift management
Education
10th Grade -
SSC - Computer Science, Physics, Chemistry, Mathematics
Bachelor of Commerce -
03.2009 - 09.2012
Skills
ITILAzurePeopleSoftATOM (ANZ internal tool)AgileIncident and change management
Strategic business planning
Customer service management
Documentation and reporting
Accomplishments
- CCSP certified by Customer Service Institute of Australia
- Agile Explorer course (Badge earned)
- Incident Management Practitioner course (Badge earned)
- Service Integration and Management course
- 2022 Business Conduct Guidelines Program
- SIAM
Timeline
Integrated Service Manager - Kyndryl India Pvt. Ltd
11.2021 - Current
Vacation and Sales Consultant - RCI India Pvt. Ltd
10.2018 - 02.2020
Accounts Tech Executive - Convergys India Pvt. Ltd
11.2017 - 08.2018
Financial Reporting Analyst - Tech IT Solution
02.2015 - 08.2017
Seller Consultant - Flipkart Internet Private Limited
08.2014 - 01.2015
Business Analyst - ANZ Banking Group Limited
03.2013 - 05.2014
EIILM University - Bachelor of Commerce,
03.2009 - 09.2012
DAV Public School - 10th Grade,
RLSY College - SSC, Computer Science, Physics, Chemistry, Mathematics