VIDHU SARVESH
Chennai
Summary
Experienced Scrum Master with 13+ years leading teams to deliver high-quality software within budget and schedule. Proficient in Agile methodologies, strong in communication and leadership. Certified Scrum Master adept in conflict resolution, mentoring, and fostering collaboration.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Operations Associate - Scrum Master
Athenahealth Technology Pvt Ltd
06.2019 - 08.2023
- Facilitated daily stand-up meetings, sprint planning, reviews, and retrospectives.
- Work closely with product owner to maintain a relevant and prioritized product backlog through backlog grooming.
- This involves ensuring agreement on acceptance criteria and preparing stories for sizing.
- Exceeded a Salesforce Adherence Rate of 95% by implementing enhancements and improvements.
- Successfully led migration of paper claims to electronic format, resulting in a value of $11 million.
- Guided and coached team on Agile principles and practices to improve efficiency and productivity.
- Identified and resolved impediments to the team's progress to maintain project timelines and deliverables.
- Expertly promote continuous improvement and help teams increase productivity and foster innovation.
- Proactively collaborated with other Scrum masters and Agile Coaches across organization.
Senior Healthcare Transactions Analyst - Business Analyst
Athenahealth Technology Pvt Ltd
07.2016 - 05.2019
- Gathered and translated business requirements into user stories, BRDs, and FRDs.
- Conducted gap analysis by utilizing techniques such as use case diagrams, context diagrams, and flowcharts.
- Led requirement gathering meetings using various techniques including interviews, questionnaires, and brainstorming sessions.
- Prioritized requirements using methods like MOSCOW.
Communicated client's business requirements through easy-to-understand data and process models. - Created system mock-ups and facilitated verification/validation of requirements through reviews and workshops with clients.
- Ensured user acceptance testing, leading to successful project implementation.
- Served as the central point of contact for project activities, collaborating with delivery managers.
Senior Customer Support Representative
R RDONNELLEY INDIA OUTSOURCING PVT LTD
08.2012 - 07.2016
- Managed the inventory lifecycle from creation to delivery, including customer consultation for product design.
- Inputted descriptions into the system,coordinated production, and managed the portal, including user assistance and maintenance and provided support to customers.
Application Consultant
CSS Corp PVT Ltd
10.2011 - 06.2012
- Offered technical support to US and UK customers for Roxio products, troubleshooting installation, playback, and burning issues via remote computer access.
- Assisted with movie purchases, rentals, and playback from Cinema Now.
Technical Support Engineer
Concentrix
06.2010 - 08.2011
- Delivered chat-based technical support to NAM& UK customers for the Sky Caddie golf gaming product, including remote computer control to resolve Caddie Sync software synchronization issues.
- Conducted root cause analysis and documented findings while handling escalations as senior team member to ensure support delivery and customer satisfaction.
Education
Bachelor of Science - Electronics And Communication Engineering
Kannur University
2010
Skills
- Agile Methodology
- Scrum
- Sprint Planning
- Time Management
- Stakeholder Management
- Team building
- Continuous Improvement
- Problem-Solving
- JIRA
- User Stories
- Forecasting
Certification
- Certified Scrum Master
- Professional Scrum Master PSM I
https://www.linkedin.com/in/vidhusarvesh01/
Timeline
Operations Associate - Scrum Master
Athenahealth Technology Pvt Ltd
06.2019 - 08.2023
Senior Healthcare Transactions Analyst - Business Analyst
Athenahealth Technology Pvt Ltd
07.2016 - 05.2019
Senior Customer Support Representative
R RDONNELLEY INDIA OUTSOURCING PVT LTD
08.2012 - 07.2016
Application Consultant
CSS Corp PVT Ltd
10.2011 - 06.2012
Technical Support Engineer
Concentrix
06.2010 - 08.2011
Bachelor of Science - Electronics And Communication Engineering
Kannur University
- Certified Scrum Master
- Professional Scrum Master PSM I
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