Vidit Aggarwal
Delhi
Summary
Dynamic professional with 10+ years of experience in digital marketing and operations, leading cross-functional teams of 30+ in fast-paced client environments. Proven track record of delivering 98%+ accuracy in project execution, with 100% CSAT across workflows, and improving SLA adherence. Adept in client engagement, stakeholder management, and team development to drive business outcomes. Seeking to leverage expertise to drive efficiency and performance in a managerial role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Cognizant Technical Solutions Pvt. Ltd.
Gurugram
01.2020 - Current
- Spearheaded end-to-end execution of client-facing projects within the Google Ads ecosystem, leveraging 10+ years of digital operations expertise.
- Maintained 100% client satisfaction by delivering timely, accurate, and insights-led solutions aligned with campaign goals.
- Directed a high-performing team of 30+ members across multiple workflows, driving engagement, utilization, and performance optimization.
- Diagnosed performance gaps and designed targeted training interventions to elevate individual productivity and team capability.
- Conducted periodic quality audits and Root Cause Analyses (RCA), implementing corrective actions to maintain high delivery standards.
- Compiled and presented Weekly and Quarterly Business Reviews (WBRs/QBRs), aligning operational delivery with client objectives and strategic planning.
- Acted as a key liaison among clients, search specialists, and internal stakeholders to streamline campaign execution and ensure process compliance.
- Championed a culture of mentorship and continuous improvement through coaching, feedback loops, and a KPI-driven approach to team management.
Customer Experience Specialist
Airseva India Pvt. Ltd.
Gurugram
03.2019 - 12.2019
- Bridged communication between hosts and guests to resolve issues efficiently
- Provided multi-channel user support with consistently high satisfaction
- Mentored and onboarded new trainees through hands-on guidance
Subject Matter Expert
Accenture
Gurugram
01.2017 - 12.2018
- Led and supported teams while addressing individual performance needs
- Mentored new trainees to accelerate onboarding and capability building
- Drove performance improvement at both individual and team levels
- Provided process insights to clients, supporting research and development initiatives
- Managed multiple internal projects to ensure process continuity and efficiency
- Resolved high-priority escalation calls with professionalism and accuracy
- Conducted client meetings focused on process enhancement and strategic growth
Education
Bachelor of Computer Applications - Computer Applications
Hisar University
New Delhi01.2012
Skills
- Team Management
- Client Relationship Management
- Google Ads expertise
- Quality Assurance
- Training & Development
- Project Management
- Data Analysis & Reporting
- Operational efficiency
- Conflict resolution
- Mentorship development
Certification
- Google Ads Search Certification
- Microsoft Azure Fundamentals (AZ-900)
- ITIL 4 Foundation (In Progress)
- Prompt Engineering Foundation
- Gen-AI
Accomplishments
- Sapphire Award for churning high volume and readiness to take additional responsibilities
- Two Bronze Awards for exceeding all the metrics while taking care of new team members as a subject matter expert
- Four Silver Awards for spearheading the pilot projects and making them a success while maintaining excellent Client relations
Timeline
Team Leader
Cognizant Technical Solutions Pvt. Ltd.
01.2020 - Current
Customer Experience Specialist
Airseva India Pvt. Ltd.
03.2019 - 12.2019
Subject Matter Expert
Accenture
01.2017 - 12.2018
Bachelor of Computer Applications - Computer Applications
Hisar University
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