Vidit Vikram Singh
Gurugram
Summary
Hands-on experience managing Kubernetes (K8s) application health, service restarts, and collaborating cross-functionally to resolve high-priority issues and improve platform reliability.Experienced in production support with strong expertise in monitoring, troubleshooting, and maintaining application stability.
Overview
3
3
years of professional experience
Work History
Analyst
Qurate Retail Group
07.2024 - 12.2025
- Owned application operations within Kubernetes (K8s) environments, managing service restarts, health checks, and deployment-level issue remediation.
- Improved platform stability and debugging accuracy by introducing proactive monitoring practices and strengthening cross-functional engineering collaboration.
- Analyzed high-priority alerts in Dynatrace, conducting root cause analysis and collaborating with development and service teams to implement long-term fixes.
- Led incident triage and resolution using ServiceNow, performing deep-dive analysis through database validation and structured log investigation with Kibana.
- Leveraged Dynatrace and Kibana to optimize observability and diagnostics, reducing debugging time by 30% and improving overall system reliability.
L2 support analyst
TAKEDA
09.2022 - 06.2024
- Serving as an L2 support analyst for the Trackwise quality management system.
- Providing prompt resolution to configuration and workflow-related issues within TrackWise.
- Expertly handling TrackWise application incidents via ServiceNow to meet all agreed Service Level agreements.
- Collaborating with other teams for support activities as needed.
- Awarded the ACE Award in Q1 2025 for outstanding performance and dedication to excellence.
Education
B.Tech. - Computer Science Engineering
Jaypee University of Engineering And Technology
Guna06-2022
Skills
- Python
- PyCharm
- Java
- Git
- Postman
- Bit Bucket
- Trackwise
- Servicenow
- Kibana
- Dynatrace
- Jenkins
Accomplishments
Awarded the ACE Award in Q1 2025 for outstanding performance and dedication to excellence.
Timeline
Analyst
Qurate Retail Group
07.2024 - 12.2025
L2 support analyst
TAKEDA
09.2022 - 06.2024
B.Tech. - Computer Science Engineering
Jaypee University of Engineering And Technology