Supply Chain Analyst managing supplier relationships, contractual compliance, and service performance across logistics operations. Applies root cause analysis to supply chain disruptions and helps reduce risk before service levels slip. Strengthens SLA and KPI tracking to support reliable delivery and better operational control.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Supply Chain Analyst
Amazon Logistics
Birmingham
03.2024 - 09.2025
Managed supplier relationships, ensuring compliance with contractual obligations and maintaining high levels of service.
Conducted root cause analysis of supply chain disruptions, identifying and mitigating potential risks.
Customer Service advisor
WNS Assistance
Ipswich
08.2023 - 01.2024
Listen to customer concerns and accurately document vehicle symptoms and service needs.
Provide cost estimates,explain recommended services and obtain customer approval
Handle billing,payments and post service follow-ups to ensure customer satisfaction.
Operations Team Leader
WNS Business Consultancy PVT LT
Vishakhapatnam
07.2018 - 04.2021
Utilized statistical process control techniques to monitor and improve production quality.
Trained and mentored new team members, fostering a culture of excellence.
Conducted root cause analysis to identify and address underlying production issues.
Senior Medical Coder
WNS Global Services PVT LTD
Vishakhapatnam
08.2017 - 07.2018
Used narrative descriptions and numeric information to build desired records for personnel.
Evaluated medical records to assess completeness, accuracy, and data integrity.
Maintained indices of health records for protection and timely storage and retrieval.
Education
Master of Business Administration - Supply chain & Logistics
University of East London
London, ENG
05-2023
Bachelor of Science - Mathematics, Physics and Chemistry
SPACES Degree College
India
05-2016
Board of Intermediate - Life Sciences
SVR Junior College
India
05-2006
Skills
Operational risk management
Supply chain analytics
SLA and KPI tracking
Demand forecasting
Supplier performance analysis
Root cause analysis
Inventory control
Warehousing and distribution
Process improvement
Logistics reporting
Certification
CCS, - Certified coding specialist
Awards
Go Getter and Operations excellence
Timeline
Supply Chain Analyst
Amazon Logistics
03.2024 - 09.2025
Customer Service advisor
WNS Assistance
08.2023 - 01.2024
Operations Team Leader
WNS Business Consultancy PVT LT
07.2018 - 04.2021
Senior Medical Coder
WNS Global Services PVT LTD
08.2017 - 07.2018
Board of Intermediate - Life Sciences
SVR Junior College
Bachelor of Science - Mathematics, Physics and Chemistry
SPACES Degree College
Master of Business Administration - Supply chain & Logistics
Field Services Engineer – Supply Chain Operations at Tenaris Global Services S.A.Field Services Engineer – Supply Chain Operations at Tenaris Global Services S.A.