Vidya Mainali

(INDIA / INDONESIA / MALAYSIA )

TIKTOK - HELO - VIGO VIDEO

• Carried out HELO App’s localization across 3 diverse regions, executed successful adaptation of HELO’s product features into local environments and ensured user experiences are maintained at a high standard.
• Interpretation between Indian and Chinese teams for daily functioning and spearheaded collaborative efforts between China team and India team to bring products to market.
• Collaborated closely with internal stakeholders such as marketing , engineering and design team for product improvement, optimized user engagement via a data driven approach.
• Collecting and summarizing user feedbacks, analyze potential user needs, and optimize user experience.
• Developed and implemented product roadmap with timely monitoring, ensured deliverance of satisfying results.
• Managed the content eco -system , making the content strategies and policies to showcase diversified content .
• Conducting usability testing and A/B testing.
• Advocated for the user's safety and building trust with user's.
• Conducted user feedback sessions via call,survey and in person events.
• Assisted in launching MVP Version in Indonesia and Malaysia .
• Developed product documentation to communicate about the upcoming features to internal teams.
• Monitored market trends and competitor performance to do a competitor analysis.
• Understanding user difficulties while using any product feature, optimize them by making design prototypes.
• Level -up the product that increased the DAU by 20%.
  

(INDIA / INDONESIA / CHINA / MALAYSIA )
TIKTOK - HELO - VIGO VIDEO

• Spearheaded collaborative efforts between China team and India team to bring products to market.
• Interpretation between Indian and Chinese team for daily functioning
• Gathering users feedback of HELO / TIKTOK and VIGO Video from INDIA , CHINA through different channels and conducting various survey to understand users behavior.
• Reporting bugs and following up regarding the same.
• To solve user problems efficiently, And to strengthen contact with users.
• Building and managing the BETA Community of users on social media platforms .
• Market survey for finding the eligible BETA users
• Working closely with the Product, RD, UG and QA teams in China for product optimization.
• Collaborated with, marketing , UG and teams to launch activities on time.
• Mentoring a team of 4 local members and becoming a line of communication between Indian and Chinese team.
• Translating documents from Chinese to English or vice versa. Doing the interpretation in the meetings as well .
• Conducting street interviews and knowing users behavior .
• Event management and branding and promotions of activity winners and responsible for arranging bumper prizes for the respective winners .

• Searching for information on potential customers (such As fast-moving, big -fours, majors, etc.) through various surveys , newspapers and the Internet,Communicate and build marketing and corporate relations over telephone and email .
• Arrange the meetings of the clients and coordinate and follow up the results after the meeting , And update the relevant information into the CRM system.
• Discuss with clients about several general insurance policies and presented illustrative reports.
• Suggesting the corporate to buy the potential general insurance policy as per their business requirement.
• Preparing the policy papers after the business is received .
• Maintaining the relations with clients to serve post sales services in case of any emergency .
• Encouraging big clients to Participate in the relevant customer IPO 's , Bidding, confirm and check the Accuracy of the relevant information.
• Identified companies threats and challenges for their businesses and suggesting the general insurance policy accordingly .