Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vidya Shetty

Vidya Shetty

Storage Admistrator
Bangalore

Summary

Accomplished Storage Administrator Technical Lead with a proven track record at Capgemini, specializing in Dell EMC products like VMAX 3 and PowerMax. Expert in Brocade zoning and troubleshooting, significantly enhancing storage performance and system availability. Adept at leading client calls and mentoring teams, demonstrating both technical prowess and strong leadership skills. Achieved notable success in disaster recovery and capacity planning, ensuring robust and efficient storage solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Storage Administrator Technical Lead

Capgemini
Bangalore
12.2019 - Current
  • Have expertise in VMAX3 and PMAX and isilon admistraion task.
  • Also been part of diaster recovery activity on pmax device.
  • Have knownledge pmax non disruptive migration .
  • Have good knoweledge on Brocade switches .Adept knoweledge on zone configuration and troubleshooting, also have good knoweledge on san switch firmware upgradation.
  • Reduced downtime by proactively monitoring and addressing potential issues before they escalated.
  • Maintained detailed documentation of storage infrastructure components for easy reference during troubleshooting or upgrade projects.
  • Enhanced storage performance by optimizing configurations and implementing regular maintenance routines.
  • Maximized system availability by performing routine firmware upgrades and applying security patches in a timely manner.
  • Implemented capacity planning measures to anticipate future growth, ensuring adequate resources were available when needed.
  • Served as an escalation point for complex technical issues, providing expert guidance in resolving critical incidents quickly and effectively.
  • Trained junior administrators on best practices for managing enterprise storage environments, fostering a culture of continuous learning within the team.
  • Collaborated with IT teams for seamless integration of storage solutions into existing infrastructure, improving overall system stability.
  • Conducted regular audits of storage systems to identify areas for improvement and maintain compliance with industry standards.
  • Managed vendor relationships to address warranty claims and secure replacement parts promptly, minimizing the impact on operations due to faulty equipment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.

Storage Administrator

Ntt Data
Bengaluru
03.2017 - 12.2019
  • Performed daily health checking storage and brocade san switches.
  • Adept in managing and admistrating the vmax 3 storage through symcli and unisphere .Also have on dell compellent devices .
  • Reduced downtime by proactively monitoring and addressing potential issues before they escalated.
  • Maintained detailed documentation of storage infrastructure components for easy reference during troubleshooting or upgrade projects.
  • Enhanced storage performance by optimizing configurations and implementing regular maintenance routines.
  • Maximized system availability by performing routine firmware upgrades and applying security patches in a timely manner.

Storage Technical Support Engineer

Wipro
Bengaluru
11.2014 - 03.2017
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Enhanced user experience by resolving complex software issues swiftly.
  • Initiated feedback loop with customers to better understand recurring issues and address them proactively.
  • Led training sessions for new staff to ensure high-quality technical support standards across team.

Education

Bachelor Of Science - Computer Science

Mulund College of Commerce
Thane
03.2014

Skills

Working on performance issue of vmax and isilon

Certification

Az900

Timeline

Az900

11-2024

Storage Administrator Technical Lead

Capgemini
12.2019 - Current

Storage Administrator

Ntt Data
03.2017 - 12.2019

Storage Technical Support Engineer

Wipro
11.2014 - 03.2017

Bachelor Of Science - Computer Science

Mulund College of Commerce

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Vidya ShettyStorage Admistrator