Vidya Shetty
Storage Admistrator
Bangalore
Summary
Accomplished Storage Administrator Technical Lead with a proven track record at Capgemini, specializing in Dell EMC products like VMAX 3 and PowerMax. Expert in Brocade zoning and troubleshooting, significantly enhancing storage performance and system availability. Adept at leading client calls and mentoring teams, demonstrating both technical prowess and strong leadership skills. Achieved notable success in disaster recovery and capacity planning, ensuring robust and efficient storage solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Storage Administrator Technical Lead
Capgemini
Bangalore
12.2019 - Current
- Have expertise in VMAX3 and PMAX and isilon admistraion task.
- Also been part of diaster recovery activity on pmax device.
- Have knownledge pmax non disruptive migration .
- Have good knoweledge on Brocade switches .Adept knoweledge on zone configuration and troubleshooting, also have good knoweledge on san switch firmware upgradation.
- Reduced downtime by proactively monitoring and addressing potential issues before they escalated.
- Maintained detailed documentation of storage infrastructure components for easy reference during troubleshooting or upgrade projects.
- Enhanced storage performance by optimizing configurations and implementing regular maintenance routines.
- Maximized system availability by performing routine firmware upgrades and applying security patches in a timely manner.
- Implemented capacity planning measures to anticipate future growth, ensuring adequate resources were available when needed.
- Served as an escalation point for complex technical issues, providing expert guidance in resolving critical incidents quickly and effectively.
- Trained junior administrators on best practices for managing enterprise storage environments, fostering a culture of continuous learning within the team.
- Collaborated with IT teams for seamless integration of storage solutions into existing infrastructure, improving overall system stability.
- Conducted regular audits of storage systems to identify areas for improvement and maintain compliance with industry standards.
- Managed vendor relationships to address warranty claims and secure replacement parts promptly, minimizing the impact on operations due to faulty equipment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
Storage Administrator
Ntt Data
Bengaluru
03.2017 - 12.2019
- Performed daily health checking storage and brocade san switches.
- Adept in managing and admistrating the vmax 3 storage through symcli and unisphere .Also have on dell compellent devices .
- Reduced downtime by proactively monitoring and addressing potential issues before they escalated.
- Maintained detailed documentation of storage infrastructure components for easy reference during troubleshooting or upgrade projects.
- Enhanced storage performance by optimizing configurations and implementing regular maintenance routines.
- Maximized system availability by performing routine firmware upgrades and applying security patches in a timely manner.
Storage Technical Support Engineer
Wipro
Bengaluru
11.2014 - 03.2017
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Enhanced user experience by resolving complex software issues swiftly.
- Initiated feedback loop with customers to better understand recurring issues and address them proactively.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
Education
Bachelor Of Science - Computer Science
Mulund College of Commerce
Thane03.2014
Skills
Working on performance issue of vmax and isilon
Expertise on administration task of dell emc products vmax 3, powermax and isilon
Expertise on Brocade zoning ,troubleshooting issue and FOS upgrade
Leading the client calls
Preparing RU reports
Certification
Az900
Timeline
Az900
11-2024
Storage Administrator Technical Lead
Capgemini
12.2019 - Current
Storage Administrator
Ntt Data
03.2017 - 12.2019
Storage Technical Support Engineer
Wipro
11.2014 - 03.2017
Bachelor Of Science - Computer Science
Mulund College of Commerce