Vidya Sagar CS

· Lead a team of 200 FTEs across multiple origination processes including Post‑Close Review, Prefunding Quality Checks, Document Indexing/Extraction, Third‑Party Ordering, Tape Data, and Loan Trade Assistance.

· Manage a direct reporting structure of one Manager, eight Team Leads, MIS team, and a dedicated Trainer, ensuring operational excellence and workforce development.

· Drive project planning, client engagement, and SLA monitoring to consistently meet performance targets and enhance customer satisfaction.

· Collaborated with the technology team to identify automation opportunities using in‑house tools, generating additional revenue for Wipro while delivering cost and efficiency benefits to clients.

· Collaborate with Human Resources to sustain team morale, align with company expectations, and support employee well‑being initiatives.

· Partner with Facilities Management Group (FMG) to ensure employee convenience in transportation, food, and workplace amenities.

· Work closely with Talent Acquisition to track hiring pipelines and ensure timely onboarding of resources.

· Oversee Quality Management initiatives, embedding QA/QC frameworks into processes to strengthen compliance and accuracy.

· Liaise with Workforce Management to ensure precise resource tagging and optimal utilization.

· Meet existing clients or potential new clients to demonstrate current expertise and show case the value addition.

· Established a governance framework for tracking, monitoring and reporting of deliverables.

· Coordinate with existing projects and determine the best utilization of resources to increase customer satisfaction.

· Become the reliable point of contact for each customer that is required to establish a strong business relationship.

· Maintain and develop client business relationship.

· Led global Finance & Accounting reconciliation projects (BSS Centralization, Stabilization, Dashboard creation, Genesis Anchoring).

· Coordinated with international Project Managers, ensuring seamless execution and alignment across regions.

· Monitored progress and delivered governance reports to senior stakeholders for informed decision-making.

· Directed 18 processes across multiple verticals and two delivery sites, ensuring seamless operations and client satisfaction.

· Led workforce planning through forecasting, capacity management, and resource scheduling to maintain optimal staffing levels.

· Coordinated offshore and onshore teams to accelerate loan turnaround times and achieve SLA targets within defined TAT.

· Maintained low attrition rates to maximize billing efficiency and team stability.

· Initiated process improvement projects, delivering measurable benefits to clients through gain-sharing models.

· Ensured compliance with RCSA standards and successfully navigated ARR and PRR audits.

· Defined roles, set performance goals, and equipped personnel with tools and resources to drive effectiveness.

· Conducted biannual performance appraisals, providing continuous feedback, recommending increments, and enabling role enhancements.

· Conducted in-depth analysis of mortgage products to identify opportunities for offshore migration, prioritizing based on client benefits and process criticality.

· Converted and standardized process maps across multiple Lines of Business (Mortgage, Home Equity, Infrastructure, Member Debt Solutions, Consumer Lending) from Visio to iGrafx, improving process visibility and governance.

· Partnered with stakeholders to streamline workflows, enabling faster decision-making and reducing operational redundancies.

· Developed dashboards and reporting frameworks to monitor migration progress, compliance, and efficiency metrics.

· Facilitated knowledge transfer sessions between onshore and offshore teams, ensuring smooth transitions and minimal disruption to client operations.

· Delivered measurable cost savings and efficiency gains through offshore migration strategies, contributing to client profitability.

· Managed resource allocation to optimize team efficiency and workflow processes.

· Mentored junior staff to foster career development and knowledge sharing within the team.

· Organized regular team meetings to discuss progress, challenges, and solutions collaboratively.

· Maintained a positive work environment that promoted collaboration between team members.

· Managed resource allocation to optimize team efficiency and workflow processes.

· Coordinated project timelines and deliverables to meet client expectations effectively.

· Mentored junior staff to foster career development and knowledge sharing within the team.

· Processed medical claims accurately using industry-standard billing software.

· Reviewed patient records to ensure all charges were captured correctly.

· Resolved billing discrepancies through thorough investigation and follow-up.

· Collaborated with healthcare providers to clarify billing information and coding issues.

• Developed software applications utilizing Visual Basic and SQL for enhanced functionality.
• Created HTML web pages to improve user interface and experience.
• Collaborated with senior developers to troubleshoot and resolve code issues effectively.

• Processed loan documentation using internal software systems.
• Verified and corrected discrepancies in data entries and records.