Vidya Sagar E

• Spearheaded the launch of 3 verticals consists of 5 programs , expanding services to over 300,000 users across more than 300 centers within a single fiscal year.
• Increased DAU from 15% to 40% in two years.
• Led a team of 40 members to enhance operational support capabilities, resulting in improved service delivery, and a consistent average project rating of 4 out of 5.
• Managed three verticals: business supply, delivery operations, and user engagement, including new program launches, renewals, user onboarding, and issue resolution.
• Established SOPs – Built clear and effective standard operating procedures for field operations and content delivery teams.
• Led cross-functional projects – Successfully delivered complex projects while coordinating with business, product, tech, and support teams.
• Defined and tracked team KRAs: set and monitored key result areas (KRAs) for a team of 45 members.
• Drove operational excellence – streamlined business processes, improved efficiency, and ensured seamless program execution.
• Strengthened client relations – managed B2B partnerships, improving client satisfaction and retention rates.
• Enhanced reporting mechanisms – Implemented regular performance tracking and reporting systems for better decision-making.

• Independently managed the deployment and installation of digital products across 250+ locations, enhancing the learning experience for students.
• Planned and executed quarterly field staff meetings and product roll-out workshops, driving engagement and operational efficiency.
• Negotiated contracts with schools, and managed local and non-local logistics for device replacement, repair, and stock transportation.
• Oversaw customer operations, including renewals, retention, and the acquisition of new subscribers.

• Led key accounts management, ensuring high client satisfaction, and timely project delivery.
• Managed active communication with a community of over 300,000 students and 40,000+ parents to ensure a smooth program rollout and information dissemination.

Developed and executed marketing strategies to drive business growth and customer acquisition.

Provided freelance services in marketing and customer support, contributing to user growth and engagement.

Delivered high-quality educational content, and fostered student engagement through innovative teaching methods.