Vignatha Jella
Application Development Assosciate
1-2-275, RK Nagar, Anantapur,Andhra Pradesh
Summary
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Application Development Analyst
Accenture
Chennai, Tamilnadu
11.2019 - Current
- Ensure coverage and support of all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements.
- Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation.
- Perform scheduled daily, weekly monthly support tasks, communicated with clients to define business objectives and present individualized solutions, improved application performance through optimization of flow processes, addressed technical issues and guided end users through resolution, contribute in writing and in person to root cause analysis meetings as part of process improvement.
- During my project, I learned Server Maintenance , enter commands and observe system functioning to verify correct operations and detect errors. And internal working of our product with efficient time management skills where we have to work under stress and tight deadline.
- Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Scheduled batch jobs, and databases.
- Created user accounts, modified and deleted according to environment using user Administration, worked on Monthly security updates. Provide support to business during day-to-day activities and ad-hoc requests.
- Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs.
- Manage and perform business analysis work associated with change requests, projects and production issues. (Project Management, SDLC, Change Requests.)
- Experienced in analyzing & reporting patterns of issues by using ServiceNow. Developed training materials and procedures, and train users in proper use of applications.
- Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions.
Education
Bachelor in Technology - Civil Engineering - 8.4 CGPA
Madanapalle Institute of Technology And Science
Madanapalle 06.2015 - 05.2019
Intermediate - MPC - 86%
Narayana Junior College
Anantapur 05.2013 - 06.2015
Class X - 9.5 CGPA
Radha School of Learning
Anantapur 06.2012 - 04.2013
Skills
Customer support
UFT
Selenium
Python
Java
Salesforce
SQL
Microsoft Excel
Team Building
Training and mentoring
Verbal and written communication
Testing and maintenance
Operational analysis
Accomplishments
- Achieved prizes in sports (Badminton & Long jump) at Tournaments.
- Organized Freshers day, Annual day & Farewell celebrations and various workshops in MITS, Madanapalle.
- Active member of NSS.
- Coordinated and lead a team for the Technical Committee in Ashv 2k17 at MITS, Madanapalle
- Coordinated National Level Technical Symposium CITA 2k17 at MITS, Madanapalle.
- Acted as a coordinator for the Cultural Events in Ashv 2k18 at MITS, Madanapalle.
Additional Information
- Completed a 12 weeks course on Soft Skills from NPTEL.
- Took training in Java and Python for 4 months in Hyderabad.
- Doing certification on Salesforce Administrator & Developer.
Certification
Business English Certificate(BEC) issued by Cambridge University, London
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Timeline
Application Development Analyst
Accenture
11.2019 - Current
Bachelor in Technology - Civil Engineering - 8.4 CGPA
Madanapalle Institute of Technology And Science
06.2015 - 05.2019
Intermediate - MPC - 86%
Narayana Junior College
05.2013 - 06.2015
Class X - 9.5 CGPA
Radha School of Learning
06.2012 - 04.2013