Vignesh Amina
Hyderabad
Summary
Adapt at driving operational excellence and business process improvement, I spearheaded at Infosys BPM, enhancing process efficiency significantly. My strong stakeholder management and cross-functional team leadership have consistently positive outcome..
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support. Organized and systematic with natural relationship-building.
Overview
5
5
years of professional experience
Work History
Senior Process Executive
Infosys BPM
Hyderabad
05.2022 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed a team of process analysts, overseeing project execution and performance evaluations.
- Dealing with specific tools where we handle employee queries and maintain end-to-end records of each data.
- Assessed customer feedback to identify process-related issues and develop corrective actions.
- Implemented quality control measures to reduce errors and enhance overall process efficiency.
Senior Telesales Representative
Reliance General Insurance
Hyderabad
09.2021 - 04.2022
- Processed customer orders, transactions and requests.
- Generated leads by researching industry publications, attending trade shows.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Telesales Executive
Altruist Technologies India Pvt Ltd
Hyderabad
06.2020 - 09.2021
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cross-sold additional products and services to purchasing customers.
- Developed new leads each day at or above quotas.
- Processed customer orders, transactions and requests.
- Followed up on sales leads through outbound calling.
- Developed strong relationships with potential customers through consistent follow-up contact.
Education
BHMCT - Hotel Management
Regency College of Hotel Managment
Hyderabad09-2020
Skills
- Cross-functional team leadership
- Stakeholder management
- Operational excellence
- Compliance
- Efficiency improvement
- Business process improvement
- Workflow Analysis
Languages
Hindi
Native language
English
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Accomplishments
- Recipient of 7 Awards for Outstanding Performance and Delivery Outcomes
Consistently recognized for exceptional performance and successful delivery of projects, demonstrating a strong commitment to excellence and achieving high-quality results.
Affiliations
- Playing Guitar: Enjoy performing and composing music, enhancing creativity and discipline.
- Playing Cricket: Active team player with strong strategic thinking and collaboration skills.
- Listening to Music: Passionate about exploring various genres, which helps in relaxation and cultural appreciation.
- Meditation: Regular practice of mindfulness and meditation, contributing to mental clarity and stress management.
Timeline
Senior Process Executive
Infosys BPM
05.2022 - Current
Senior Telesales Representative
Reliance General Insurance
09.2021 - 04.2022
Telesales Executive
Altruist Technologies India Pvt Ltd
06.2020 - 09.2021
BHMCT - Hotel Management
Regency College of Hotel Managment
Similar Profiles
DESIREE ANN ALDAYDESIREE ANN ALDAY
Technology Lead at Infosys Ltd. / Infosys BPMTechnology Lead at Infosys Ltd. / Infosys BPM
Simona MurzeaSimona Murzea
Order Entry Specialist at Infosys BPM/ InfosysOrder Entry Specialist at Infosys BPM/ Infosys
Abhinandan SAbhinandan S
Senior Technical Process Executive at Infosys BPM Ltd.Senior Technical Process Executive at Infosys BPM Ltd.