Vignesh Angappan
Chennai
Summary
Experienced Project Manager with 12 years of hands-on experience in guiding teams through all software development phases from requirement gathering and analysis to design, development, testing, and support. Highly knowledgeable in Salesforce Sales, service and commerce clouds, development environments, and data architecture. Leverages Agile methodology to strengthen test-driven, development, and change management initiatives.
Overview
12
12
years of professional experience
Work History
CRM Manager
Logitech
Chennai
08.2018 - Current
- Managed multiple projects simultaneously across various CRM platforms, such as Salesforce Service Cloud, Sales Cloud, Commerce Cloud, and Zendesk.
- Implemented end-to-end order fulfillment and order processing, integrating with multiple MORs, like Digital River, GlobalE, and ESW.
- Created support sites for CX to let customers create tickets via forms, chatbots, phone, and handled the ticket life cycle with omnichannel routing, SLAs, and gathering CSAT surveys.
- Ensured compliance with all applicable laws regarding data privacy and security when handling customer information stored in a CRM system.
- Identified opportunities to improve existing processes related to CRM activities, such as marketing campaigns and lead generation.
- Utilized analytics tools such as Google Analytics and Tableau to monitor website traffic and generate reports detailing user engagement and retention rates over time.
- Resolved any technical issues that arose during the implementation of new CRM software platforms, or upgrades.
Senior Salesforce Developer
Lister Technologies
Chennai
06.2013 - 07.2018
- Created custom profiles, roles, sharing rules and permission sets in Salesforce orgs.
- Maintained version control system for all the source codes developed in the project.
- Assisted in debugging production issues related to Apex classes, triggers or other components of Salesforce orgs.
- Developed, tested and deployed Apex Classes, Triggers, Visualforce Pages, Lightning Components and Batch processes on Salesforce platform.
- Optimized code performance by introducing bulkification techniques in Apex classes and triggers.
- Performed data migration from legacy systems into Salesforce CRM using Data Loader tool.
- Designed complex workflows, approval processes and validation rules for automated business logic.
- Integrated Salesforce with external systems using SOAP and RESTful APIs.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sastra University
Tanjore06-2013
High School Diploma -
Bharathi Vidhya Bhavan
Erode03-2009
Skills
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Commerce Cloud
- LWC
- RESTful APIs
- HTML 5, CSS3
- Salesforce development and design
- Agile Methodology
- Project Management
- SQL expert
- CI/CD with GitHub, Jenkins
- Pentaho
- Workato
Timeline
CRM Manager
Logitech
08.2018 - Current
Senior Salesforce Developer
Lister Technologies
06.2013 - 07.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sastra University
High School Diploma -
Bharathi Vidhya Bhavan
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