Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Vignesh Arul

Gurgaon

Summary

Dynamic Cloud Engineer with over 4 years of experience excelling in cloud solutions and process optimization. Expertise in leading diverse engineering teams, implementing automation strategies, and enhancing operational efficiency to drive significant improvements in productivity and client satisfaction. Committed to delivering innovative cloud solutions that streamline operations and improve service delivery.

Overview

5
5
years of professional experience

Work History

Team Lead

RTDS
01.2024 - Current
  • Led a team of 12+ engineers, improving productivity through structured mentorship and skill development programs
  • Designed and deployed an LMS portal that reduced training time by 3 months to a month and standardized onboarding
  • Spearheaded the development of 100+ SOP's, optimizing cloud service processes and reducing downtime
  • Managed escalations, achieving an improvement in customer retention by implementing proactive service strategies
  • Developed and implemented custom SLA's, improving client satisfaction scores by 15%
  • Refined team processes, increasing productivity by 10% with fewer resources, reducing operational expenses
  • Identified inefficiencies in ticket dispatching, automating the process and reallocating 20% of the workforce to high-value tasks
  • Improved operational hurdles related to agent performance, ticket hygiene, and CRM optimization
  • Assisted CXOs and stakeholders in software audits and optimizing system potential

Senior Cloud Service Engineer

RTDS
01.2021 - 12.2023
  • Led the migration of 15+ enterprise clients from on-premises to cloud platforms, achieving an average 30% cost reduction
  • Developed and delivered 20+ technical training sessions, improving client's autonomy
  • Designed and implemented security controls, ensuring 100% compliance with industry standards
  • Created automation scripts for cloud infrastructure to reduce the manual efforts
  • Collaborated with sales teams, contributing to $500K+ in annual revenue growth
  • Led multiple Service-now projects, reducing incident resolution time by 20%

Ambassador

Younity.in
05.2020 - 08.2020
  • Recruited 30+ students for campus initiatives, increasing participation rates significantly
  • Organized 5+ campus events, enhancing student engagement and brand visibility

Education

B.Tech -

University of Petroleum And Energy Studies
05.2021

Skills

  • Active Directory
  • Azure AD
  • AWS IAM
  • Networking & Load Balancing
  • Cloud Platforms
  • CRM
  • Service Level Agreement (SLA) Design & Implementation
  • Project Management & Leadership
  • Security & Compliance
  • Cost Optimization & Budgeting
  • Technical Writing & Process Documentation
  • Power BI & Data Visualization

Accomplishments

  • Expertise: A solid foundation in cloud infrastructure management, backed by hands-on experience.
  • Commitment: I take pride in the work I do and the projects I deliver. I‘m committed to the work assigned to me and I’d go above and beyond to deliver quality results as it gives me a sense of achievement.
  • Client Engagement: Having experience in collaborating closely with a wide audience spread across geographies throughout my experience has helped me expand my horizon on human interaction.
  • Leadership: Having prior experience with guiding and managing teams, I’ve gathered a few leadership abilities along the way and I believe there’s always room for improvement as learning is a never-ending journey.
  • Problem-solving: Having solved numerous Organizational and client facing issues throughout my career, I can confidently say that problem-solving is my forte. With a curious mind and a knack for in-depth research, I embrace difficult challenges being assigned to me because in the pursuit of reaching the end goal, I end up exploring uncharted realms of technology and gives my knowledge a little boost each time around.
  • Adaptability: I tend to thrive in dynamic work environments, quickly adapting to changing priorities and embracing new technologies and methodologies to stay ahead of the curve. (This line was written by GPT, just my part on embracing new tech.)

Timeline

Team Lead

RTDS
01.2024 - Current

Senior Cloud Service Engineer

RTDS
01.2021 - 12.2023

Ambassador

Younity.in
05.2020 - 08.2020

B.Tech -

University of Petroleum And Energy Studies
Vignesh Arul