Vignesh Balu
Summary
Dynamic EXIM Executive with 4 years of extensive experience in logistics operations and service delivery, driving significant improvements in efficiency and client satisfaction. Proficient in managing high-volume shipments and optimizing logistics processes, achieving cost reductions and enhanced operational accuracy. Expertise in communication and coordination ensures seamless interaction with stakeholders, facilitating timely and efficient delivery of services. Committed to continuous improvement and innovation, consistently leveraging data management and business process mapping skills to elevate operational excellence.
Overview
4
4
years of professional experience
Work History
EXIM Executive
Skaps Industries
03.2024 - Current
- Managed import logistics, including arrival notices and delivery orders for Skaps and customers.
- Handled detention/demurrage charges and invoice approvals.
- Coordinated LTL (Less Than Truckload), FTL (Full Truckload), and Van bookings for multiple locations.
- Updated and maintained shipping schedules for Athens, Commerce, Henderson, and Matrix plants.
- Tracked and updated shipment status, including ETA (Estimated Time of Arrival) and container tracking.
- Maintained and updated freight quote sheets, paid/unpaid reports, and extra charge reports.
- Tendered loads via API to streamline load management.
- Managed domestic coordination emails, ensuring timely communication between teams and stakeholders.
Service Delivery Executive
GateZone Transport LLC
02.2023 - 01.2024
- Improved dispatch accuracy by 15% through enhanced routing, tracking, and billing coordination.
- Achieved 100% compliance with RTA guidelines by managing route plans according to school policies.
- Administered 3 software systems to support department operations and address administrative needs.
- Increased training compliance by 20% through effective record maintenance and coordination.
- Managed 250+ data entries in scheduling systems to ensure efficient daily operations.
Operations Executive
Hexaware Technologies
05.2021 - 01.2023
- Increased data accuracy by 25% through automated data validation processes.
- Reviewed source documents and listings to identify and correct data allocation issues.
- Collaborated with subject-matter experts to improve data quality and recommend innovative information management strategies.
- Created Process Mapping per client requirements.
- Collected and registered company documents in DMS to streamline tracking, access control, and resource sharing.
Trainee Sales and Marketing
Cello
11.2020 - 04.2021
- Increased customer engagement by 20% through regular product training sessions for clients and sales teams.
- Maintained service levels by identifying and resolving disruptions for 20 clients.
- Enhanced CRM efficiency, improving customer satisfaction by 10% through error correction.
- Improved customer retention by 15% using advanced problem-solving techniques.
Education
Bachelor of Arts - Digital Communications And Multimedia
University of Mumbai
Mumbai, India10-2020
HSC - Commerce
Holy Angels Jr. College
Mumbai, India04-2017
SSC -
Holy Angels School
Mumbai, India04-2015
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Quality management
- Problem resolution
Timeline
EXIM Executive
Skaps Industries
03.2024 - Current
Service Delivery Executive
GateZone Transport LLC
02.2023 - 01.2024
Operations Executive
Hexaware Technologies
05.2021 - 01.2023
Trainee Sales and Marketing
Cello
11.2020 - 04.2021
Bachelor of Arts - Digital Communications And Multimedia
University of Mumbai
HSC - Commerce
Holy Angels Jr. College
SSC -
Holy Angels School
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