C.K. VIGNESH
Coimbatore
Summary
Experienced Healthcare Project Manager with 7+ years of expertise in leading complex projects, managing budgets, and ensuring compliance. Skilled in project planning, execution, team building, scheduling, risk management, and decision-making. Eager and motivated Data Science enthusiast with completion of a Data Science diploma. Equipped with foundational knowledge in statistical analysis, machine learning algorithms, and data manipulation techniques. Enthusiastic about applying data science skills to real-world projects and contributing to innovative solutions in healthcare.
Technical Skills
● Developed a predictive sales model for a retail company with 85% accuracy and delivered actionable insights for inventory management.
● Skilled in Python, and SQL for data manipulation, analysis, and visualization.
● Familiarity with machine learning algorithms such as regression, classification, clustering, and neural networks.
● Skilled in data pre-processing techniques, feature engineering, and model evaluation.
● Strong problem-solving abilities and a keen eye for detail in identifying patterns and trends within datasets.
● Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
● Implemented a sentiment analysis algorithm on social media data to identify customer sentiment insights and improve marketing strategies
Overview
7
7
years of professional experience
Work History
Healthcare Business Operation and Tele Sales Manager
SolutionChamps Technologies Private Limited
Coimbatore
05.2023 - Current
- Identify inefficiencies and areas for improvement within existing processes, and develop and implement solutions to streamline operations and increase productivity
- Lead and manage projects aimed at improving business operations, coordinating with cross-functional teams to ensure project milestones are met on time and within budget
- Analyze data related to business operations, such as sales figures, customer feedback, and operational metrics, to identify trends, opportunities, and areas for improvement
- Assist in the development of strategic plans and goals for the organization, aligning business operations with broader objectives and initiatives
- Manage resources, including budget, personnel, and equipment, to optimize efficiency and effectiveness in achieving business objectives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed and implemented sales strategies to increase market share.
- Coordinated cross-functional efforts to streamline communication between departments.
Healthcare Project Manager
SolutionChamps Technologies Private Limited
Coimbatore
12.2021 - Current
- My expertise lies in efficiently managing projects within the healthcare sector while optimizing operational processes
- With a keen understanding of both healthcare and technology domains, I ensure seamless coordination between stakeholders, implement innovative solutions, and drive projects to successful.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Developed and maintained project plans, timelines, and budgets.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Created and implemented processes to ensure successful completion of projects.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Established strong relationships with key business partners.
Healthcare Customer Support Manager
SolutionChamps Technologies Private Limited
Coimbatore
12.2019 - 12.2021
- Responded to escalated customer issues in accordance with company guidelines.
- Collaborated with marketing teams on campaigns designed to increase brand loyalty among existing customers.
- Coordinated with other departments to ensure timely resolution of complex customer inquiries.
- Provided technical assistance to customers when needed or referred them to appropriate personnel.
- Evaluated team member performance against established goals and objectives.
- Analyzed trends in customer behavior to identify opportunities for improvement in the customer experience.
- Generated ideas for new products or services based on insights from current customers.
- Monitored customer satisfaction levels through surveys and other methods of data collection.
- Ensured compliance with applicable laws, regulations, and industry standards relating to consumer protection.
- Provided feedback to customers regarding product features and usage instructions.
- Identified potential areas for process optimization within the department's operations.
- Led team meetings to discuss goals and objectives.
- Prepared reports on operational progress for stakeholders.
- Assisted in developing strategic plans for organizational growth.
- Supervised administrative services staff members.
- Oversaw daily operations, streamlining processes for increased efficiency.
ARC International Hospital
SolutionChamps Technologies Private Limited
Coimbatore
05.2017 - 12.2019
- Began with a 12-member call Centre team with the responsibilities to lead, encourage and motivate the Team to meet the objectives
- Handled staffing, arranged and been a part of training to the new resource and performance evaluation
- Closely monitored the call quality, isolated the poor-quality calls to find the optimum solution to improve the performance of the support executives.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
Project Manger & Sales
SolutionChamps Technologies Private Limited
Coimbatore
- Generated sales for Application, website development and digital marketing projects, resulting in a 30% increase in online traffic and a 25% rise in conversion rates
- Managed the end-to-end execution for more than 15-month for website development ,Tele Sales ,Customer Support and digital marketing project, ensuring timely delivery and adherence to quality standards
- Lead a successful website development, Tele sales ,Customer support and digital marketing initiative, resulting in a 60% improvement in lead generation and a 43% enhancement in customer engagement.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
FIMS Hospital
SolutionChamps Technologies Private Limited
- Being a project manager of healthcare projects, managing and directing overall project team activities and monitor the progress, leading the team, planning the bandwidth, mentoring the team members, and communicate with management
- Monitor the work flow closely and take necessary steps whenever needed, prioritize the tasks accordingly and help the team to stick with the plan
- Recruiting the resources, providing adequate training before they go to the floor Fostering regular relationship with client to gets their requirements and pass on the same to the team with action plan, schedule and deadlines Prepare task sheet, schedules and assign the resource accordingly Recruiting in-house resources for clients as per their need Dealing with press, media and PRO and marketing people for advertising purposes Planning, organizing and executing indoor and outdoor marketing activities Planning the strategic investment for marketing
Versha Fertility Center
SolutionChamps Technologies Private Limited
- Being a project manager of healthcare projects, managing and directing overall project team activities and monitor the progress, leading the team, planning the bandwidth, mentoring the team members, and communicate with management
- Monitor the work flow closely and take necessary steps whenever needed, prioritize the tasks accordingly and help the team to stick with the plan
- Recruiting the resources, providing adequate training before they go to the floor Fostering regular relationship with client to gets their requirements and pass on the same to the team with action plan, schedule and deadlines Prepare task sheet, schedules and assign the resource accordingly Recruiting in-house resources for clients as per their need Dealing with press, media and PRO and marketing people for advertising purposes Planning, organizing and executing indoor and outdoor marketing activities Planning the strategic investment for marketing
Education
Data science with AI -
Intellipaat (IIM CERTIFICATION)
01.2024
12th (HSC) -
Tamil Nadu, English
01.2005
10th (SSLC) -
Tamil Nadu, English
01.2003
Skills
- Business Analyst
- Project Management
- Project Planning
- Work flow planning
- Data Analysis
- Root Cause Analysis
- Budget Preparation
- Customer Success
- Marketing Management
- Brand Management
- Advertising Management
- Basic Python
- MS SQL
- ML
- Tensor flow
- Keras
- Power Bi
- MLOPs
Languages
- Tamil
- English
- Kannada
Timeline
Healthcare Business Operation and Tele Sales Manager
SolutionChamps Technologies Private Limited
05.2023 - Current
Healthcare Project Manager
SolutionChamps Technologies Private Limited
12.2021 - Current
Healthcare Customer Support Manager
SolutionChamps Technologies Private Limited
12.2019 - 12.2021
ARC International Hospital
SolutionChamps Technologies Private Limited
05.2017 - 12.2019
Project Manger & Sales
SolutionChamps Technologies Private Limited
FIMS Hospital
SolutionChamps Technologies Private Limited
Versha Fertility Center
SolutionChamps Technologies Private Limited
Data science with AI -
Intellipaat (IIM CERTIFICATION)
12th (HSC) -
Tamil Nadu, English
10th (SSLC) -
Tamil Nadu, English
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