Vignesh Hariharan Hariharan
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
System Ad Network Administrator
Times internet Pvt Ltd (cricbuzz)
Mumbai
05.2023 - Current
- Set up, optimized, and managed network equipment.
- Delivered reliable support for all server-class systems.
- Implemented desk moves and changes to end-user technology, such as monitors, laptops, and other peripheral devices.
- Responded quickly to logged requests and incidents, achieving service KPIs.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Automated routine network maintenance tasks for higher efficiency and accuracy.
- Performed regular upkeep tasks as part of firewall maintenance procedures.
- Handled asset maintenance responsibilities.
- Effectively oversaw admin console tasks.
Desktop Support Engineer
Astreya partners Pvt Ltd
Bangalore
01.2022 - 04.2023
- Assisted customers with software package installations, enabling high-performing IT systems.
- Provided first-class PC support, using an outstanding working knowledge of various Windows and Microsoft Office applications.
- Asset management.
- Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately.
- Managed consistent use of agreed-upon tools and methods to address and resolve user-identified problems.
Apple Certified Macintosh Technician
Maple digital technologies Intl Pvt Ltd
Mumbai
09.2020 - 12.2021
- Provided troubleshooting support for clients' Apple MacBooks, addressing both hardware and software concerns.
- Identified and resolved technical problems by conducting thorough inspections and assessments.
- Quickly identified the root problems of quality issues, implementing appropriate actions for prompt resolutions.
- Installed, repaired, replaced, and quality-inspected products.
Customer Service Representative
Autosense Pvt Ltd
Chennai
06.2018 - 07.2019
- Assisted clients when their vehicles broke down on the road.
- Handled customer concerns and escalated major issues to supervisor.
Education
Bachelor of Science - Electronics And Communication Science
University of Madras
Chennai04-2017
Master of Science - Cybersecurity
University of Madras
ChennaiSkills
- Network troubleshooting
- Firewall maintenance
- Server management
- Asset management
- IT equipment installation
- Customer service
- Technical support
- Communication skills
- Network security
- Windows server
- Hardware and software monitoring
- Active directory
- System upgrades
- Data backup maintenance
- VPN configuration
- Router configuration
- Computer systems installation
- Network monitoring
- Software installation
Languages
Tamil
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Telugu
Beginner (A1)
A1
Websites
Hobbies
- Reading books
- Long drive
- Listening to music
- Movies
- cricket
Timeline
System Ad Network Administrator
Times internet Pvt Ltd (cricbuzz)
05.2023 - Current
Desktop Support Engineer
Astreya partners Pvt Ltd
01.2022 - 04.2023
Apple Certified Macintosh Technician
Maple digital technologies Intl Pvt Ltd
09.2020 - 12.2021
Customer Service Representative
Autosense Pvt Ltd
06.2018 - 07.2019
Bachelor of Science - Electronics And Communication Science
University of Madras
Master of Science - Cybersecurity
University of Madras
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