Summary
Overview
Work History
Education
Skills
Tools Used
Accomplishments
Timeline
Generic

VIGNESH K

Bengaluru

Summary

Professional with 7 years of progressive experience in Information Technology. Knowledgeable manager drives effective problem solving and decision-making. Enthusiastic professional with background in analytics, troubleshooting and leading effective resolution teams.

Overview

7
7
years of professional experience

Work History

Azure Incident Manager

LTIMindtree Pvt Ltd
11.2019 - Current
  • Provided remote and in-person support to resolve issues.
  • Generating reports with proper updated on case assignments, cases assigned and performance report
  • Devised strategies to maintain consistent service standards during high-volume periods or staffing shortages without compromising quality or efficiency levels.
  • Streamlined customer service processes for improved efficiency and increased positive feedback.
  • Managed and exceeded performance metrics by consistently monitoring progress against set targets, identifying areas of opportunity, and implementing action plans to address gaps.
  • Responded to customer requests for products, services, and company information.
  • Improved customer satisfaction by resolving complex technical issues in a timely manner.
  • Served as primary point of contact for support relating to owned solutions and products.

Technical Support Engineer

Karvy Innotech
07.2018 - 08.2019
  • Providing Network support to the customers through calls & e-mails as per agreed SLA
  • Monitoring network performance to determine if adjustments need to be made
  • Working on Daily checklist to ensure that critical sources are accessible
  • Provided user support and problem resolution for desktop computers, network access, mail
  • Coordinated installation of systems, machinery, and components.
  • Assisted with the installation and commissioning of new analytical equipment, reducing time to operation completion.

Engineer customer services

Accel Frontline Pvt.Ltd
04.2017 - 07.2018
  • Standardized desktop configurations across multiple departments, promoting a consistent user experience and simplifying IT support processes.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Administered tracking and control of service assets in IT infrastructure and collaborated with configuration analysts to train asset configuration team.
  • Supervised daily configuration activities and business systems operations.


Education

Bachelor of Engineering - Bachelor of Electronics And Communications

Sona College of Technology
Salem, India
04.2016

Higher Secondary School - Computer And Information Sciences

Vidyaa Vikas Boys Higher Secondary School
Salem, India
04.2011

Skills

  • Post incident reviews
  • Root Cause Analysis
  • Analytical Thinking
  • Relationship Building

Tools Used

  • DfM(Dynamics for Microsoft)
  • Service Desk
  • SFDC (Salesforce)
  • Solarwinds

Accomplishments

  • Collaborated with team of 8 in the development and Operation centre Movement on Noida and Hyderabad
  • Supervised team of 5 staff members.
  • Achieved good customer feedback (CSAT) through effectively helping with New comers.

Timeline

Azure Incident Manager

LTIMindtree Pvt Ltd
11.2019 - Current

Technical Support Engineer

Karvy Innotech
07.2018 - 08.2019

Engineer customer services

Accel Frontline Pvt.Ltd
04.2017 - 07.2018

Bachelor of Engineering - Bachelor of Electronics And Communications

Sona College of Technology

Higher Secondary School - Computer And Information Sciences

Vidyaa Vikas Boys Higher Secondary School

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VIGNESH K