Vignesh Kamatchi
Operations - Field Services
Chennai,TN
Summary
Dynamic manager with a proven track record at Euronet, excelling in operations management and strategic planning. Enhanced customer satisfaction through effective team leadership and rigorous quality control, resulting in a significant reduction in complaints. Skilled in data analysis and project management, driving performance improvements and cost savings across multiple regions.
Overview
11
11
years of professional experience
Work History
Manager
Euronet
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Manager
Euronet
09.2019 - 06.2024
- New Site Deployment - Identifying a potential place with high volume of transactions for BL ATMs
- Deployed around 300 BL ATMs in Tamil Nadu
- Transaction Analysis (South Region) - Generating monthly progress reports with detailing achievements against set targets in the BL projects.
- Uptime Improvement (South Region) - Developed comprehensive project plans to improve ATM uptime
- Conducted thorough post-project evaluations to identify areas of improvement for future initiatives.
- Developed new Strategies to improve customer service standards within the organization
- ODC Cost Analysis (South Region) - Identified cost saving opportunities that helped reduce expenses significantly
- Operations Management in Tamil Nadu & Kerala - Monitoring daily operations and ensured compliance with company policies and regulations
Project Executive
Advait Techserve India Pvt Ltd
04.2014 - 08.2019
- Managed Service - Managed day-to-day operations in SBI ATMs
- Oversaw the end to end process for ICIC BL project
- Asset & Vendor Management - Conducting meeting with the AC,UPS & Camera vendor to resolve the field team issue
- PPT - Preparing PPT for new site Vetting
Education
Master of Science - Software Engineering
Muthayammal Engg College
Namakkal, India 04.2001 -
MBA -
SRM
Chengalpattu, India 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Data Analysis
Key Account Management
Workforce Planning & Management
Project management
Staff training and development
Trend analysis
Multitasking
Adaptability and flexibility
Team building
Timeline
Manager
Euronet
07.2024 - Current
Deputy Manager
Euronet
09.2019 - 06.2024
Project Executive
Advait Techserve India Pvt Ltd
04.2014 - 08.2019
Master of Science - Software Engineering
Muthayammal Engg College
04.2001 -
MBA -
SRM
04.2001 -