Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vignesh Kamatchi

Operations - Field Services
Chennai,TN

Summary

Dynamic manager with a proven track record at Euronet, excelling in operations management and strategic planning. Enhanced customer satisfaction through effective team leadership and rigorous quality control, resulting in a significant reduction in complaints. Skilled in data analysis and project management, driving performance improvements and cost savings across multiple regions.

Overview

11
11
years of professional experience

Work History

Manager

Euronet
07.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Deputy Manager

Euronet
09.2019 - 06.2024
  • New Site Deployment - Identifying a potential place with high volume of transactions for BL ATMs
  • Deployed around 300 BL ATMs in Tamil Nadu
  • Transaction Analysis (South Region) - Generating monthly progress reports with detailing achievements against set targets in the BL projects.
  • Uptime Improvement (South Region) - Developed comprehensive project plans to improve ATM uptime
  • Conducted thorough post-project evaluations to identify areas of improvement for future initiatives.
  • Developed new Strategies to improve customer service standards within the organization
  • ODC Cost Analysis (South Region) - Identified cost saving opportunities that helped reduce expenses significantly
  • Operations Management in Tamil Nadu & Kerala - Monitoring daily operations and ensured compliance with company policies and regulations


Project Executive

Advait Techserve India Pvt Ltd
04.2014 - 08.2019
  • Managed Service - Managed day-to-day operations in SBI ATMs
  • Oversaw the end to end process for ICIC BL project
  • Asset & Vendor Management - Conducting meeting with the AC,UPS & Camera vendor to resolve the field team issue
  • PPT - Preparing PPT for new site Vetting


Education

Master of Science - Software Engineering

Muthayammal Engg College
Namakkal, India
04.2001 -

MBA -

SRM
Chengalpattu, India
04.2001 -

Skills

Team leadership

Timeline

Manager

Euronet
07.2024 - Current

Deputy Manager

Euronet
09.2019 - 06.2024

Project Executive

Advait Techserve India Pvt Ltd
04.2014 - 08.2019

Master of Science - Software Engineering

Muthayammal Engg College
04.2001 -

MBA -

SRM
04.2001 -

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Vignesh KamatchiOperations - Field Services