Vignesh Kumar
DESKTOP SUPPORT ENGINEER
Bengaluru,KA
Summary
- 1+ years of experience in desktop support and IT infrastructure.
- Skilled in troubleshooting hardware, software, and network issues.
- Proficient with Windows, Microsoft 365, and Active Directory.
- Experience with imaging, deployment, and system upgrades.
- Strong knowledge of SCCM, remote support tools, and antivirus solutions.
- Excellent problem-solving skills and customer service attitude.
- Able to work independently and as part of a team in fast-paced environments.
Personable and technically adept, with strong foundation in IT fundamentals and problem-solving. Familiar with operating systems, network configurations, and troubleshooting techniques, along with hands-on skills in hardware and software installations. Committed to ensuring optimal system performance and providing exceptional user support.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Desktop Support Engineer
Dell-Unique System
Trichy
07.2024 - Current
- Provided end-user support for hardware, software, and network issues.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Managed system installations, OS imaging, and user account administration.
- Handled remote and on-site troubleshooting using tools like Remote Desktop.
- Ensured timely resolution of tickets, and maintained high user satisfaction.
- Supported hardware, software maintenance, and coordinated with vendors.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Higher Secondary School -
Govt Syed Murthuza Higher Secondary School.
Trichy 01.2015 - 01.2019
EEE -
Shri Angalamman College of Engineering & Technology
Trichy 04.2001 -
Skills
Communication Skills
Critical thinking and problem solving
Software installation
Hardware installation
End user support
undefinedTimeline
Desktop Support Engineer
Dell-Unique System
07.2024 - Current
Higher Secondary School -
Govt Syed Murthuza Higher Secondary School.
01.2015 - 01.2019
EEE -
Shri Angalamman College of Engineering & Technology
04.2001 -
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