Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
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Vignesh Palani

Vignesh Palani

Customer Service Professional
Chennai

Summary

Flexible Technical Support and sales expert for more than 5 years of experience helping clients maintain smooth operations. Expertise in Sales and Customer service environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Technical Support Engineer

Zoho
Chennai
06.2021 - 11.2022
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.

Customer Service Professional

Sitel
Chennai
12.2017 - 06.2021
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Travel Consultant

Sutherland
Chennai
09.2016 - 11.2017
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Maintained and updated corporate traveler profiles with current information.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Followed up with customers to increase customer service with travel plans.

Education

Bachelor of Commerce - Commerce And Accounts

Himalayan University
Arunachal Pradesh
04.2015 - 05.2018

Skills

Performance Optimization

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Interests

Browsing , Digital marketing, Social media

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Technical Support Engineer

Zoho
06.2021 - 11.2022

Customer Service Professional

Sitel
12.2017 - 06.2021

Travel Consultant

Sutherland
09.2016 - 11.2017

Bachelor of Commerce - Commerce And Accounts

Himalayan University
04.2015 - 05.2018

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Vignesh PalaniCustomer Service Professional