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Vignesh Palani
Customer Service Professional
Chennai
Summary
Flexible Technical Support and sales expert for more than 5 years of experience helping clients maintain smooth operations. Expertise in Sales and Customer service environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Engineer
Zoho
Chennai
06.2021 - 11.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Customer Service Professional
Sitel
Chennai
12.2017 - 06.2021
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Travel Consultant
Sutherland
Chennai
09.2016 - 11.2017
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained and updated corporate traveler profiles with current information.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Followed up with customers to increase customer service with travel plans.
Education
Bachelor of Commerce - Commerce And Accounts
Himalayan University
Arunachal Pradesh 04.2015 - 05.2018
Skills
Performance Optimization
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Technical Support Engineer
Zoho
06.2021 - 11.2022
Customer Service Professional
Sitel
12.2017 - 06.2021
Travel Consultant
Sutherland
09.2016 - 11.2017
Bachelor of Commerce - Commerce And Accounts
Himalayan University
04.2015 - 05.2018