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Vignesh Palani
Customer Service Professional
Chennai
Summary
Flexible Technical Support and sales expert for more than 5 years of experience helping clients maintain smooth operations. Expertise in Sales and Customer service environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Engineer
Zoho
Chennai
06.2021 - 11.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Customer Service Professional
Sitel
Chennai
12.2017 - 06.2021
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Travel Consultant
Sutherland
Chennai
09.2016 - 11.2017
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained and updated corporate traveler profiles with current information.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Followed up with customers to increase customer service with travel plans.
Education
Bachelor of Commerce - Commerce And Accounts
Himalayan University
Arunachal Pradesh 04.2015 - 05.2018
Skills
Performance Optimization
Software Debugging
Bug tracking
Process improvement
Root cause analysis
Customer relationship management
Customer service expert
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Technical Support Engineer
Zoho
06.2021 - 11.2022
Customer Service Professional
Sitel
12.2017 - 06.2021
Travel Consultant
Sutherland
09.2016 - 11.2017
Bachelor of Commerce - Commerce And Accounts
Himalayan University
04.2015 - 05.2018