Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic

Yogalakshmi G

Chennai

Summary

Dynamic Salesforce professional with extensive experience at Mastek, excelling in cloud projects and integrating third-party applications. Proven expertise in FSL and automation processes, complemented by strong collaboration skills. Recognized for delivering timely solutions and enhancing client satisfaction through innovative problem-solving and technical guidance. Committed to driving project success and optimizing business operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Consultant Level 2

Mastek
Chennai
03.2023 - 04.2025
  • Worked on various cloud projects and accomplished multiple tasks, demonstrating adaptability, and contributing to successful project outcomes.
  • Collaborated with on-site clients to define solution requirements, ensuring alignment with their business objectives, and enhancing overall project success.
  • Established in the community meetup on the topic of FSL (Field Service Lightning), I received appreciation by receiving goodies from Salesforce.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Provided technical guidance to junior developers and transferred knowledge through gained experience.
  • Contributed ideas and suggestions in team meetings, and reduced system downtime by proactively addressing potential issues through regular maintenance activities.
  • Completed various trail mixes and super badges, gaining extensive knowledge across different platforms.
  • Demonstrated expertise in Salesforce APIs, including implementing Web-to-Case and Web-to-Lead features to seamlessly integrate customer inquiries and lead generation into Salesforce CRM.
  • Integrated third-party applications with Salesforce CRM using APIs, providing robust and scalable solutions for business needs.

Software Engineer

Orbit Innovations
Chennai
01.2021 - 03.2023
  • Worked on administrative operations such as workflows, process builders, flow builders, approval processes, milestones, entitlement processes, and user management.
  • Experienced with Data Loader, Apex test class coverages, LWC components, Apex triggers, and APIs to ensure comprehensive expertise in Salesforce development and integration capabilities.
  • Knowledge of Reports & Dashboards, Aura Components, and Visualforce Pages. Worked as an essential resource in deployments using Azure DevOps and Visual Studio, resulting in seamless and efficient project delivery.
  • Participated in several user stories relating to bug fixes and development, ensuring rapid resolution of issues.
  • Recognized client satisfaction issues and provided the necessary information for exceptional customer service and assistance.
  • Provided extensive training to freshers on development methodologies and best practices, assuring their competency and readiness for project assignments.
  • Developed Apex classes, Visualforce pages, Batch Apex, and triggers for the Product Return in One-Step Application.
  • Recognized for timely project deliverables, I took on responsibility for managing many applications, and incorporated customer input.

IT Trainee

Flextronics
Chennai
08.2019 - 11.2020
  • Worked on the development of Sugar CRM and Salesforce CRM, resulting in improved customer relationship management capabilities and optimized corporate procedures.
  • Involved in deployments, client interactions, and team management.
  • Worked on Salesforce Admin activities and priority deliverables to ensure effective system management.
  • Worked on bug fixes and impact analysis, which resulted in the on-time completion of tasks.
  • Coordinated with business users and operations teams to understand business requirements, and created business flowcharts and diagrams to explain and arrange logical operational stages using the Lucid Chart tool.

Education

Bachelor of Engineering - Computer Science

Dhaanish Ahmed College of Engineering
Chennai
08-2019

Skills

  • FSL
  • Service cloud
  • Vlocity
  • Postman
  • Automation Process
  • Visualforce pages
  • Dataloader
  • Sales cloud
  • Java
  • Azure
  • Data migration

Languages

Tamil
First Language
English
Proficient (C2)
C2

Certification

  • System Administrator
  • Platform app builder
  • Platform developer
  • Service Cloud Consultant
  • AI Associate
  • AI Specialist

Timeline

Associate Consultant Level 2

Mastek
03.2023 - 04.2025

Software Engineer

Orbit Innovations
01.2021 - 03.2023

IT Trainee

Flextronics
08.2019 - 11.2020

Bachelor of Engineering - Computer Science

Dhaanish Ahmed College of Engineering

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Yogalakshmi G