Football
VIGNESH S
Technology Operations Analyst
#29 2nd Main Mahaganapthy Nagar Bengaluru
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Detail-oriented, organized, enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
IT Service Desk Analyst
Artech Infosystems Pvt Ltd-contracted To Wells Fargo
10.2022 - Current
- As being a Technology operations Analyst, Provided technical support to users by researching and answering questions, troubleshooting problems.
- Maintained active directory accounts to reset passwords, and unlock accounts.
- Diagnosed and troubleshot hardware, software and network issues across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems such as Servicenow to manage and process support actions and requests.
- Resolved technical issues related to Citrix Virtual Desktop Interface and associated applications/.
- Strong experience in troubleshooting WAVE Virtual desktop issues which included working on VMware Horizon Client and frequent Usage of Vsphere client.
- Troubleshot Issues related to Cisco Desk phones, Cisco Soft Phones, Cisco Unity voicemail and Cisco call manager (CUCM) servers.
- Served as Subject Matter Expert for Telephony / Voice related application troubleshooting.
Consultant
MYSTIFLY CONSULTING (INDIA) PVT. LTD
05.2021 - 09.2021
- I worked for Mystifly on the CTM (corporate travel management) project, where my primary responsibility was to make COVID test kit orders given by NHS UK and answer queries relating to it for the customers
- I completed this work remotely as part time along with my academics during the pandemic.
Education
Bachelor Of Civil Engineering -
Dayananda Sagar College of Engineering
08.2019 - 07.2022
Diploma In Civil Engineering -
Acharya Polytechnic
06.2016 - 06.2019
ICSCE , Council For Indian School Certificate Exam -
St Mary's Convent School
Bengaluru 05.2015 - 05.2016
Skills
Slack, Zoom, Skype , MS Teams and Outlook troubleshooting
Service Now Ticketing, Ticketing Tools, IT Support, Technical Support, Escalations, L1, Incident Desktop Troubleshooting, Application support, Virtual Desktop Interface support
Cisco Desk phones, Cisco Soft Phones, Cisco Unity voicemail and Cisco call manager (CUCM) troubleshooting
Interests
City tourism and art deco
Learning new languages
Timeline
IT Service Desk Analyst
Artech Infosystems Pvt Ltd-contracted To Wells Fargo
10.2022 - Current
Consultant
MYSTIFLY CONSULTING (INDIA) PVT. LTD
05.2021 - 09.2021
Bachelor Of Civil Engineering -
Dayananda Sagar College of Engineering
08.2019 - 07.2022
Diploma In Civil Engineering -
Acharya Polytechnic
06.2016 - 06.2019
ICSCE , Council For Indian School Certificate Exam -
St Mary's Convent School
05.2015 - 05.2016