Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic

VIGNESH S

Bengaluru

Summary

Dynamic Senior Process Specialist with extensive experience at Infosys BPM, excelling in technical support and root cause analysis. Proven track record in performance measurement and corrective action planning. Strong skills in telecom engineering and client handling, driving successful outcomes in fast-paced environments. Committed to delivering exceptional service and enhancing operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Process Specialist

Infosys BPM
09.2022 - Current
  • Worked on the ServiceNow tool for various client requirements, such as catalog tasks from development, incident tickets, and various modifications as per assignments (ITSM).
  • System Engineer: Solved multiple issues related to user accounts, mailboxes, and application issues. Experience in monitoring, performing health checks, and upgrading hardware on production servers.
  • Troubleshooting, configuration, and installation through remote support.
  • Provided technical support for software applications used by the department.
  • Performed root cause analysis on process issues, developed corrective action plans, and monitored results.

Technical Support Executive

24 7.ai
10.2020 - 09.2022
  • Technical support - chat & voice process
  • Provided technical advice regarding the purchase of new products or services based on customer requirements.
  • Provided technical support to customers via phone, email, and online chat.

L2 Support Engineer

Xiaomi Technology India Pvt. Ltd.
12.2019 - 03.2020

Telecom Engineer

Ericsson
11.2017 - 04.2019
  • NETWORK MONITORING/SITE OUTAGES(2G,3G,4G)/VSWR ALARM/BTS EQUIPMENTS/ROUTERS MONITORING
  • Monitored vendor services to ensure timely delivery of services according to SLA's.
  • Managed inventory of parts for repairing or replacing defective components.
  • Performed system monitoring and performance tuning of the telecom systems.

Education

B.Tech/B.E. - Instrumentation

KARPAGAM COLLEGE OF ENGINEERING
COIMBATORE
05-2015

Diploma - English

RMPTC
Udumalpet
04-2012

Skills

  • Telecom Engineering
  • Manual Testing
  • Software Testing
  • Outlook Configuration
  • Active Directory Administration
  • Onboarding/ Off Boarding process
  • Escalation Management
  • Client Handling
  • Technical Support
  • Team Management
  • Adminnet

Certification

  • Done a course in Software Testing (Manual & Automation)
  • Done a course in .Net Technology
  • CCNA R&S, Security

Hobbies and Interests

Cooking

Languages

  • Tamil
  • English

Timeline

Senior Process Specialist

Infosys BPM
09.2022 - Current

Technical Support Executive

24 7.ai
10.2020 - 09.2022

L2 Support Engineer

Xiaomi Technology India Pvt. Ltd.
12.2019 - 03.2020

Telecom Engineer

Ericsson
11.2017 - 04.2019

B.Tech/B.E. - Instrumentation

KARPAGAM COLLEGE OF ENGINEERING

Diploma - English

RMPTC

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