Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic

Nilesh Anap

Pune

Summary

Passionate technology and business management professional with a track record of delivering results. Effective at understanding and prioritizing work in dynamic environments. Skilled in consulting with stakeholders to identify requirements and provide appropriate solutions.

Overview

7
7
years of professional experience

Work History

Senior Process Specialist

Inspiredge IT Solution
Vizag
05.2022 - Current
  • Timely receipt and processing of telecom orders and changes to services (i.e
  • Device orders, service plan changes) via provider portals or email
  • Data maintenance in the system as well as resolving data issue
  • Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system
  • Track work tasks and status in the system
  • Follow a set process for processing customer orders within contracted SLA's
  • Work closely and cross collaboratively with client internal Operations department
  • Utilize internal help desk software systems to accurately document all support activity
  • Work closely and cross collaboratively with client internal Operations department.

Senior Analyst

Sakon
Pune
08.2017 - 05.2022
  • Collect & compile various project related data sets from customers & telecom service providers from their cloud platforms & transform it to acceptable business format
  • For example, Order records, active inventory, historical invoice data
  • Document all adaptable process models for future business needs for their effective use in ongoing business conditions Analyze, process & disputes monthly telecom invoices through well-established inhouse audit process
  • Creating logins for carrier portal
  • Maintaining /sharing tracking with internal and external team
  • Leading team of vendor Mgmt
  • For telecom business data sourcing for telecom inventory report, invoices, AR reports, circuit order mgmt
  • Work with provider for any missing details
  • Like Missing invoices, Service address, open any dispute if required.

Education

B.Sc. (Computer Science) -

Pune University
01.2017

HSC -

Maharashtra State Board
01.2014

SSC -

Maharashtra State Board
01.2012

Skills

  • Order Management
  • Vendor Management
  • Procure to Pay
  • Catalog creation
  • Account payable
  • Process Specialist
  • Service Tickets
  • Telecom Expense Management

Hobbies and Interests

  • Travelling
  • Music
  • Spending time with Animal
  • Playing Cricket
  • Writing
  • Photography

Disclaimer

I hereby declare that the above information provided is true to the best of my knowledge and belief.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Process Specialist

Inspiredge IT Solution
05.2022 - Current

Senior Analyst

Sakon
08.2017 - 05.2022

B.Sc. (Computer Science) -

Pune University

HSC -

Maharashtra State Board

SSC -

Maharashtra State Board

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Nilesh Anap