Summary
Overview
Work History
Education
Skills
Languages Known
Certification
Hobbies and interests
Accomplishments
Custom
Personal Information
Timeline
Generic
SAUMYA TIWARI

SAUMYA TIWARI

Bangalore

Summary

The primary goal of my life is to work in an organization where I can apply my knowledge,values and skills. Adaptable Senior Process Specialist with extensive experience providing first-class results. Meets job demands and deadlines through diligent work ethic and dedication to quality.

Overview

2
2
Languages
1
1
Certification
3
3
years of professional experience

Work History

Senior Process Specialist

TTEC
07.2016 - 02.2019
  • Monitored all corporate social media accounts and websites to ensure positive online presence using, Twitter, and Facebook for Business that connected over 3,000 audiences within 3 months.
  • Established a social media KPI (Key Performance Indicators) metrics to determine the ROI of efforts.
  • Worked closely with various internal teams (developers, PR, etc.) and external teams (1st parties).
  • Effectively interacted with buyers, project managers, Team Leader and expeditors in resolving purchase order issues.
  • Maintaining a very high level of competency when reviewing data and reports, and quickly identifying and rectifying both data and format issues.
  • Support all aspects of maintenance and improvement of the Reporting processes by leveraging various Microsoft tools (like Excel & Access).
  • TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions.

Education

B.E -

Technocrats Institute of Technology & Science
Bhopal

12th class -

Saint Theresa hr sec school
Burhanpur, M.P.

10th class -

Saint Theresa hr sec school
Burhanpur, M.P.

Skills

  • Process improvement
  • Microsoft Excel
  • Project coordination and management
  • Customer relationship management
  • Quality Assurance
  • Compliance management
  • Deadline management
  • Communication skills
  • Leadership
  • Active listening
  • Calm under pressure
  • Willingness to learn
  • Public speaking
  • Project planning and coordination

Languages Known

English
Hindi

Certification

  • IGSC scholarship examination certified 2004-05 won third class at the National Level in month of December 2004.
  • All India Computer Knowledge Competition 2005 has been cleared in the month of January 2005.
  • National Children's Science Congress-2007 awarded "Child Scientist Award" for project "Feather Bird EMU".
  • National Level Science Talent Search Examination-2011 was cleared with All India Rank 7183.
  • During schooling 100% attendance, 1st position in drawing, 2nd in drill competition.
  • Certified for successfully completing "computer training programme" on "HTML programming" with 74%.
  • Certified for successfully completing 45 days training on "C/C++" from cybercops Info Solution.
  • Certified for successfully training on "PHP" platform.

Hobbies and interests

  • Active participation in ANCHORING EVENT.
  • AWARDED with BEST ANCHORING AWARD.
  • AWARDED with CHILD SCIENTIST AWARD.
  • WINNER at national congress child scientist session at STATE LEVEL.

Accomplishments

  • Recognised by management for "Platinum Incentive Award" delivering outstanding chat resolution of 85%.
  • Completed 501 chats with an AHT of 896 seconds and acheiving an ASAT score of 86.7%.
  • Honored as "Best performer", "CE Impact Award-Chat" and many other awards during eBay chat process in UK buy cell.

Custom

  • Android Live Application Places Directory Jaipur, Places directory is an Android based GPS system application that allows you to browse nearby places in categories like Restaurants, Movie Theaters, Hotels and Historical Places. You will see distance and directions to the destination and if you tap on the listing, we will show ratings and photos. You can also call the business or view its location on GPS., JAVA, XML, Android Platform, 16 Weeks, 5, Developer, Developing the interface of pages i.e. XML's and their content's connectivity with classes., Images of Most Visiting Places enabling GPS connectivity.
  • SteganoSmart, It is a Desktop Application which is used to hide important information within images and It is an extension over Cryptography. Steganography is a technique of hiding information in digital media. In contrast to cryptography, it is not to keep others from knowing the hidden information but it is to keep others from thinking that the information even exists. The project 'Steganography' provides means for secure data transmission., CORE JAVA, 12 Weeks, 2, Team Leader, Develop and Design, Data Security.

Personal Information

  • Passport Number: N8066457 (Expired but under process of renewal)
  • Father's Name: Mr. Rakesh Tiwari

Timeline

Senior Process Specialist

TTEC
07.2016 - 02.2019

B.E -

Technocrats Institute of Technology & Science

12th class -

Saint Theresa hr sec school

10th class -

Saint Theresa hr sec school
SAUMYA TIWARI