Manasa N

Responsibilities

• Responsible for working on day-to-day generic e-mail related to queries and service requests raised by the Offshore and Onshore partners.
• Maintaining daily inventory to ensure how work needs to be distributed successfully.
• Successfully distributed work evenly among team to achieve maximum time management and to ensure the success of the objective hand.
• Organized meeting with team members and managers to discuss on the performances , error and ideas on how to minimize those errors.
• Handling Client queries , escalations and try to solve them ASAP as per the business rules and Service Level Agreement.
• Clarifying and helping the team and resolving the issues ASAP.
• Strong performer at senior level plus routinely provides work direction.
• Training end to end process to both Offshore and Onshore partners.
• Working on ideas which minimize the work with accuracy and cross functional collaboration to eliminate potential issues to minimize customer and revenue impact.
• Minimizing "at risk" orders, escalating potential issues in a timely manner.

Rewards and Recognitions

• Learnt 14 process with minimum time and was a consistent performer in the process and received few "ZERO DEFECT" awards.
• Received "ON THE SPOT" award twice.
• Received "YOU HAVE EARNED IT" award.
• Our team received "YOU HAVE EARNED TEAM" award twice.