Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Interests
Timeline
BusinessAnalyst

Manasa N

Senior Process Specialist
Mysore,KA

Summary

Experienced 'Senior Process Specialist' with 7.8 years in ITeS (BPO) industry . Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Enthusiastic, result driven, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Successful at working alone or as part of team to achieve challenging targets. Skilled in leading and directing team activities and achieving goals with enterprising mindset. Well-versed in applying targeted expertise toward meeting and exceeding diverse business needs.

Overview

6
6
Languages
1
1
Certification
5
5
years of post-secondary education
8
8
years of professional experience

Work History

Senior Process Specialist

Fidelity Investments
Bengaluru , Karnataka
2012.05 - 2020.02

Responsibilities

  • Responsible for working on day-to-day generic e-mail related to queries and service requests raised by the Offshore and Onshore partners.
  • Maintaining daily inventory to ensure how work needs to be distributed successfully.
  • Successfully distributed work evenly among team to achieve maximum time management and to ensure the success of the objective hand.
  • Organized meeting with team members and managers to discuss on the performances , error and ideas on how to minimize those errors.
  • Handling Client queries , escalations and try to solve them ASAP as per the business rules and Service Level Agreement.
  • Clarifying and helping the team and resolving the issues ASAP.
  • Strong performer at senior level plus routinely provides work direction.
  • Training end to end process to both Offshore and Onshore partners.
  • Working on ideas which minimize the work with accuracy and cross functional collaboration to eliminate potential issues to minimize customer and revenue impact.
  • Minimizing "at risk" orders, escalating potential issues in a timely manner.

Rewards and Recognitions

  • Learnt 14 process with minimum time and was a consistent performer in the process and received few "ZERO DEFECT" awards.
  • Received "ON THE SPOT" award twice.
  • Received "YOU HAVE EARNED IT" award.
  • Our team received "YOU HAVE EARNED TEAM" award twice.

Education

Bachelor of Science - Physics, Chemistry And Mathematics

Maharani Lakshmi Ammanni College For Women
Bengaluru
2009.07 - 2012.04

Science - PCMB -

KLE S Nijalingappa PU College
Bengaluru
2007.07 - 2009.03

S S L C -

Nalanda English School
Bengaluru
2006.06 - 2007.04

Skills

    Problem resolution

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Languages

Kannada

English

Hindi

Tamil

Telugu

Tulu

Certification

ASCEND -Developing Future Leaders at FMR India

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Listening to music

Reading Novels

Watching sports especially Cricket and Kabaddi

I enjoy socializing with my family and friends and going to the Cinema / outstation

Gym

Timeline

ASCEND -Developing Future Leaders at FMR India

2018-06

Senior Process Specialist

Fidelity Investments
2012.05 - 2020.02

Bachelor of Science - Physics, Chemistry And Mathematics

Maharani Lakshmi Ammanni College For Women
2009.07 - 2012.04

Science - PCMB -

KLE S Nijalingappa PU College
2007.07 - 2009.03

S S L C -

Nalanda English School
2006.06 - 2007.04
Manasa NSenior Process Specialist