DHAMODHARA PRAKASH Sivasamy
Coimbatore
Summary
Results-driven Senior Process Specialist with a strong history at Fidelity Investments, recognized for optimizing payment cycles and enhancing client fund management. Proficient in SAP and Microsoft Excel, delivering exceptional customer service that elevates team quality and efficiency. Successfully achieved a substantial improvement in accurate payment receivables through effective dispute resolution and credit management strategies. Career aspirations focus on leveraging expertise to drive operational excellence in financial services.
Overview
8
8
years of professional experience
Work History
Senior Process Specialist
Fidelity Investments
Chennai
10.2021 - Current
- Working on the payment reports to initiate a payment based on the various payment cycles.
- Verifying that the payments are correctly interfaced to disburse the payments, and made the adjustments.
- Preparing the funding reports of the clients before the funding date to make the disbursement.
- Reconciling the weekly and monthly payments of the clients.
- Auditing underpayment and overpayment issues, and working with the respective teams to disburse the final payment.
- Attending the calls with onshore partners and clients, and updating the team.
- To monitor queues, allocate, and process within TAT.
- To handle escalations and resolve the queries from the teammates.
- Maintaining the quality in the team, as well as individually.
- Doing the daily quality check and sending out the report to the entire team.
- Sending out the monthly QC report, ZD, and Production report to the entire team.
Process Analyst
Personiv
Coimbatore
03.2020 - 09.2021
- Quote Preparation and Create Customer account accounts in SAP CRM
- Raising invoices, Clearing DP & Final Invoices and Customer accounts clearance
- Customer communications via email and handling the dispute cases
- Approving and authorising the release of orders according to a credit line and payment history within established guidelines with the risk team
- Solving issues regarding refunds, tax short payments, pricing, PO issues, and billing
- Work on web portals to find payment and invoice status
- Interacting with the clients to collect dues and solve their queries if any
- Doing management support activity and analyzing all reports of credit control process
- Preparing analysis reports on cash collection trends, production volume, and AR>60 (past dues)
Process Associate
TCS
Chennai
07.2017 - 12.2018
- Handling Lockbox, Wire, and Credit card payment modes apply the payments in customer open invoices
- Posting Journals for all payment modes
- Support to implementation of new process improvements and monitoring & tracking benefits of it
- Handling daily controls (Getting approval form TL and Manager via email) to ensure no SLA miss
- Performing all payments & Bank Statements
- Monthly consolation and sent to client and internal control Team as well
- Supporting for internal and external audits
Education
Bachelor of Commerce - CA
Sri Krishna Arts and Science College
01.2017
Higher Secondary -
The SES Matric Higher Secondary School
01.2014
SSLC -
VG Matric High Secondary School
01.2011
Skills
- Customer service
- Microsoft Excel
- Credit management
- Cash application
- Dispute resolution
- Debt collection
- Invoice processing
- SAP
Affiliations
- I hereby declare that the information and facts stated herein are true and correct to the best of my knowledge and belief.
Date :
Signature :
Dhamodhara Prakash S
Timeline
Senior Process Specialist
Fidelity Investments
10.2021 - Current
Process Analyst
Personiv
03.2020 - 09.2021
Process Associate
TCS
07.2017 - 12.2018
Bachelor of Commerce - CA
Sri Krishna Arts and Science College
Higher Secondary -
The SES Matric Higher Secondary School
SSLC -
VG Matric High Secondary School
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