Shabaz Khan
Bangalore
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Strong operational, analytical, & numerical skills. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Process Specialist
Think&learn PVT LTD (Byjus)
Bangalore
01.2018 - Current
- Ensured that all orders have a positive lead-time and
appropriate order processing procedures are followed for rush orders. - Using CRM tool SALESFORCE and Lead Squared. Worked on Fresh Desk.
- Place phone calls to customers regarding incomplete orders or overall issues with the product
Ensure Price check/calculation/correction of the orders. - Monitoring all aspects of product-lifecycle, including long- term and short-term development and marketing
- Supported timely delivery of Pilot projects, ensuring outstanding quality and standards.
Training the new team members with the process - Effectively process customer orders, returns, and expedited order fulfillment to improve the level of customer service.
- Adapted easily and learned processes quickly, always keeping abreast of changes in processes
Escalation Desk Supervisor - QRT
ANI Technologies PVT LTD (OLA Cabs)
Bangalore
02.2017 - 09.2017
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Information Retrieval Officer
Just Dial LTD
Bangalore
07.2014 - 12.2016
- Responded to customer calls to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Commerce - Finance
Al-Ameen College of Arts,Science And Commerce
Bangalore 05.2011 - 05.2014
Skills
Team Management
Finance
Basic Excel Knowledge
Customer service
Process Improvement Validating Data
Operations
Time management
Timeline
Senior Process Specialist
Think&learn PVT LTD (Byjus)
01.2018 - Current
Escalation Desk Supervisor - QRT
ANI Technologies PVT LTD (OLA Cabs)
02.2017 - 09.2017
Information Retrieval Officer
Just Dial LTD
07.2014 - 12.2016
Bachelor of Commerce - Finance
Al-Ameen College of Arts,Science And Commerce
05.2011 - 05.2014