Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shabaz Khan

Bangalore

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Strong operational, analytical, & numerical skills. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Senior Process Specialist

Think&learn PVT LTD (Byjus)
Bangalore
01.2018 - Current
  • Ensured that all orders have a positive lead-time and
    appropriate order processing procedures are followed for rush orders.
  • Using CRM tool SALESFORCE and Lead Squared. Worked on Fresh Desk.
  • Place phone calls to customers regarding incomplete orders or overall issues with the product
    Ensure Price check/calculation/correction of the orders.
  • Monitoring all aspects of product-lifecycle, including long- term and short-term development and marketing
  • Supported timely delivery of Pilot projects, ensuring outstanding quality and standards.
    Training the new team members with the process
  • Effectively process customer orders, returns, and expedited order fulfillment to improve the level of customer service.
  • Adapted easily and learned processes quickly, always keeping abreast of changes in processes

Escalation Desk Supervisor - QRT

ANI Technologies PVT LTD (OLA Cabs)
Bangalore
02.2017 - 09.2017
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Developed customer service policies and procedures to meet and exceed industry service standards.


Information Retrieval Officer

Just Dial LTD
Bangalore
07.2014 - 12.2016


  • Responded to customer calls to answer questions about products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Commerce - Finance

Al-Ameen College of Arts,Science And Commerce
Bangalore
05.2011 - 05.2014

Skills

Team Management

undefined

Timeline

Senior Process Specialist

Think&learn PVT LTD (Byjus)
01.2018 - Current

Escalation Desk Supervisor - QRT

ANI Technologies PVT LTD (OLA Cabs)
02.2017 - 09.2017

Information Retrieval Officer

Just Dial LTD
07.2014 - 12.2016

Bachelor of Commerce - Finance

Al-Ameen College of Arts,Science And Commerce
05.2011 - 05.2014

Similar Profiles

CREATE PROFILE
Shabaz Khan