Playing drums
Listening songs
Cooking
Hi, I’m
Vignesh Soundara Rajan
Ahmedabad
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Seasoned Account Manager with 8 -year history in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results.
Overview
13
years of professional experience
1
Certification
Work History
Uplers Ahmedabad , India
Senior Account Manager
03.2019 - Current
Job overview
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Developed deep knowledge of client's businesses and relationship to company objectives.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Reactivated dead or lost clients and established long-term relationships by understanding their needs and addressing their pain points.
- Successfully grew business from scratch, increasing average revenue from $5K to $80K per month within one year.
- Automated processes using AI, including email campaigns, post-mortem analysis, and client pain point analysis, resulting in increased efficiency and improved client satisfaction.
- Retained and grew existing clients by implementing cross-sell and upsell strategies.
- Negotiated sales and contract terms to successfully keep high-priority accounts
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built relationships with customers and community to promote long term business growth.
Uplers (Webby Monks)Ahmedabad
Senior Business Development Executive
04.2016 - 03.2019
Job overview
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed and implemented successful sales strategies to drive growth and exceed by 130% revenue targets.
- Created customer loyalty programs to increase repeat business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
WRMS - We Research Market Solutions Pvt Ltd Ahmedabad , India
Assistant Operations Manager
04.2015 - 03.2016
Job overview
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Analyzed and consolidated data from different sources to generate campaign performance reports.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Recorded 75 accurate respondents' answers during interviews for future reference.
- Tracked key performance indicators to measure success of campaigns.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collaborated with cross-functional teams to develop and implement market research strategies.
IBI Global Research Solutions Ahmedabad , India
Project Team Lead
12.2014 - 06.2015
Job overview
- Followed strict guidelines to receive unbiased, unprompted responses.
- Conducted telephone interviews of general population to collect data for Research and development studies.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Performed quality control procedures to verify accuracy of spelling and grammar.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Created and presented real-time reports on current market conditions to upper management.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
Azure Knowledge Corporation Ahmedabad , India
Senior Research Analyst
03.2012 - 02.2014
Job overview
- Used varied statistical and data analysis techniques to draw conclusions from research.
- Analyzed statistical data using both modern and traditional methods.
- Conducted 276 in-depth qualitative and quantitative research to identify trends and generate insights.
- Developed algorithms and software to automate data gathering and analysis processes.
Sitel Corporation Newcastle , United Kingdom
Customer Service Representative
01.2011 - 12.2011
Job overview
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered around 200 customer telephone calls promptly to avoid on-hold wait times.
Education
University of Madras Chennai
Bachelor Of Science from Computer Science
11-2009
University Overview
- Awarded 61%
Spartan Matriculation Higher Secondary School Chennai
12th Grade from Schooling
12-2006
University Overview
- Awarded 68%
Spartan Matriculation Higher Secondary School Chennai
10th Grade from Schooling
04-2005
University Overview
- Awarded 70%
Skills
- Operations
- Goals and performance
- Sales expertise
- Business development and planning
- Sales Reporting
- Converting leads
- Relationship building and management
- Client Development
- Customer Centricity
- Goals and Performance
- Strategic Planning
- Digital Marketing
Interests
Certification
- 2009-Certified in TS: Microsoft in .NET Framework- Application Development Foundation
- 2009-Certified in TS: Microsoft in .NET Framework 2.0- Web based Client Development
Timeline
Senior Account Manager
Uplers
03.2019 - Current
Senior Business Development Executive
Uplers (Webby Monks)
04.2016 - 03.2019
Assistant Operations Manager
WRMS - We Research Market Solutions Pvt Ltd
04.2015 - 03.2016
Project Team Lead
IBI Global Research Solutions
12.2014 - 06.2015
Senior Research Analyst
Azure Knowledge Corporation
03.2012 - 02.2014
Customer Service Representative
Sitel Corporation
01.2011 - 12.2011
University of Madras
Bachelor Of Science from Computer Science
Spartan Matriculation Higher Secondary School
12th Grade from Schooling
Spartan Matriculation Higher Secondary School
10th Grade from Schooling