Vignesh Sridhar
Azure Cloud & AI/ML Production Support Engineer
Pune,MH
Summary
Result-driven cloud support and AI/ML professional with 5+ years’ experience in Azure PaaS, production operations, technical escalation, and team coaching in large enterprise environments. I am highly adept at troubleshooting, incident management, DevOps automation, and delivering operational excellence against SLAs. Proficient in supporting Dynamics 365 and related Microsoft platforms, developing SOPs, driving compliance, and upskilling teams through targeted training initiatives. Holder of the AZ-104 certification and a master’s in data science (AI Specialization).
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Senior Analyst, Advanced AppCloud Support Engineer
Accenture
06.2024 - Current
- - Lead daily reviews of production specialist performance, provide hands-on technical support, and manage escalations per SLA and quality targets.
- - Align Azure cloud architectures with business needs and ensure regulatory/compliance adherence.
- - Drive troubleshooting and resolution for incidents across Azure, D365, WSA/WSX, and Power BI.
- - Conduct regular training triages and skill gap analyses for cross-functional teams.
- - Oversee documentation, call log analysis, and trend identification to optimize troubleshooting.
- - Implement monitoring for Power BI, SQL, ADF pipelines, and manage automation of batch operations.
- - Coordinate deployments, post checks, and production changes, ensuring compliance with process standards.
AppCloud Support Engineer Analyst
Accenture
12.2021 - 05.2024
- - Managed Azure services (VMs, storage) and D365, providing Level 2/3 support.
- - Enhanced CICD pipeline and automated deployment for efficiency and reliability.
- - Maintained documentation of SOPs and escalated blockers to appropriate technical authorities.
- - Led RCA/root cause analysis sessions and presented findings to leadership.
- - Delivered routine process improvement recommendations and disaster recovery validation.
AppCloud Support Associate
Accenture
09.2019 - 12.2021
- - Supported UAT and production go-lives for Azure and middleware platforms.
- - Handled technical escalations, conducted issues review, and coordinated remediation.
- - Created batch jobs, managed user access, and drove compliance in financial/data workflows.
Education
Masters - Artificial Intelligence Specialization
03.2024
Bachelor of Engineering - Electronics & Telecommunication
05.2019
Skills
Skilled in data manipulation with Python and SQL
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
RECOGNITION
- Commended for proactive problem-solving and operational improvements., - Key driver in cross-team knowledge-sharing and business continuity., - Avanade’s Sparking Star Award FY 2021, - The Extra Mile Award FY 2022, - Accenture Skill Star Award FY 2024 Q1, - Release Champion FY 2024
CORE COMPETENCIES
- - Azure Cloud Infrastructure (PaaS/IaaS) Administration
- - Production Operations & Process Delivery
- - Technical Troubleshooting & Escalation Management
- - Monitoring (Dynatrace, Power BI, SQL, Service Bus Queues)
- - AI/ML Model Deployment & Data Analysis
- - Incident & Problem Management (Root Cause Analysis)
- - Team Mentorship & Training (Triages, SOPs)
- - MS Dynamics 365, Power Platform
- - Automation & DevOps (CI/CD pipelines)
- - MS Azure AI and ML Solutioning
PROCESS & SUPPORT EXPERIENCE (Job-Specific)
- - Daily/Monthly monitoring: SQLFullPlan, Power BI, ADF, Dynatrace, Service Bus, D365, and WSA workflows.
- - Root cause analysis, batch job management, postchecks, deployments, and issue escalations.
- - Documentation, SOP development, team capability triages, technical support, and compliance monitoring.
- - Ad-hoc troubleshooting: WSC, ValTech, EJT issues, automation initiatives, and production data analysis.
- - Process improvement by analyzing logs, identifying trends, and optimizing knowledge transfer.
Timeline
Senior Analyst, Advanced AppCloud Support Engineer - Accenture
06.2024 - Current
AppCloud Support Engineer Analyst - Accenture
12.2021 - 05.2024
AppCloud Support Associate - Accenture
09.2019 - 12.2021
Savitribai Phule Pune University - Bachelor of Engineering, Electronics & Telecommunication
Northwestern University - Masters, Artificial Intelligence Specialization