Vignesh V

Agile Methodology Domain: Education- Tech

• Managed the different stakeholders involved in the implementation and facilitated project implementation.
• Handled requirements around service desk tickets from primary business stakeholders and end users such as Regional Marketing Leads and Lead Academic Counselors.
• Assisted the PO in creating the Product Backlog and moving to Sprint Backlog based on prioritization.
• Collaborated with development team and Business team in translating business requirements into User stories

Waterfall Methodology Domain: Managed Services

• Prioritized customer service requests and managed successful service delivery for a portfolio of about 35 global clients
• Coordinated successful implementation of Drupal, WordPress, Episerver, Magento and server migration projects.
• Worked on client relationship management and identified mutually beneficial opportunities
• Ensured contract upgrades and renewals on time.

Agile Methodology Domain: Ecommerce

• Elicited requirements from clients and document requirements in the form of user stories.
• Managed various Magento development projects with customized business workflows.
• Prepared documentation to help clients manage Magento CMS pages.
• Interfaced between internal and external stakeholders and proactively managed implementation of requirements.
• Aligned the work of cross functional teams such as design, QA, Developers, Sales and Marketing.
• Provided support and troubleshoot issues encountered by the client.
• Led content initiatives for Blogs, Marketing and Sales campaigns.
• Performed primary and secondary research for internal product experiment

Waterfall Methodology Domain: Helpdesk Software

• Contributed towards improvement and standardization of Knowledge Base articles.(FAQ section of the Self-Service Portal for customers of HappyFox)
• Developed a thorough understanding of the product features and edge- case scenarios
• Worked closely with the onsite team in the US to understand and translate product upgrade requirements into functional specifications. Identified minor enhancements based on feedback from Sales and Marketing teams and prepared functional specifications.
• Facilitated regular stand-up meetings with designers and developers to assess progress and prioritize tasks.
• Aligned testing team’s findings with known product behaviors.
• Assisted the Sales team by providing them Competitive Intelligence and filled product knowledge gaps.
• Aided the marketing team in product positioning.
• Helped support teams resolve product queries.

Waterfall Methodology Domain: Restaurant Industry

• Helped transform an early stage idea into a viable product.
• Analyzed macro-economic trends to support data-driven product positioning strategies.
• Worked on perceptual mapping, segmentation tree analysis, competitive analysis and consumer surveys.
• Developed financial projections, business plans and valuation templates. Interfaced with business partners on technical implementation, which included database design, application testing and clear communication of requirements and relationship management.
• Played a pivotal role in helping Realoffer reach the top five among start-up applicants in Boston University’s Incubator Program.(BUVA)

Waterfall Methodology Domain: Manufacturing

• Programmed applications using SQL and PL/SQL.
• Developed a software system that helped update workflows for payroll generation, which cut operational costs by about $500k.
• Facilitated a BI system that helped the client report shipping and routing information, helping them identify profitable routes and resulting in cost savings of about $200k-$300k per year and significantly reduced manual data entry
• Devised a system that helped the client analyze point of sales (POS) data and reconcile differences in demand and supply data using data analytics