Summary
Overview
Work History
Education
Skills
Projects
Certification
Additional Highlights
Personal Details
Timeline
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Vignesh Venugopal Nair

Senior Service Executive
Kalyan,Maharashtra

Summary

Passionate and results-driven professional with over 6 years of experience, committed to delivering excellence through dedication and continuous learning. Proven ability to contribute effectively to organizational goals while adapting to dynamic environments. Eager to leverage skills and experience to drive growth and innovation.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Senior Process Associate

Tata Consultancy Services
02.2024 - Current
  • Solve customer's queries in real time
  • Identified issues and provided solutions to customers
  • Collaborated with team members to resolve customer issues
  • Collected feedback from customers to enhance service
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Gathered, organized and input information into digital database.

Business Delivery Associate

Accenture
05.2022 - 01.2024
  • Solved routine problems by referring to general guidelines
  • Worked with team members to resolve claims
  • Analyzed customer cases to facilitate settlements for default customers
  • Registered new vehicle insurance accident cases in the system

Data Entry Operator / Web Facilitator

Debts Recovery Tribunal 2, Mumbai
12.2018 - 05.2022
  • Updated all case-related records on the portal
  • Resolved queries related to cases
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records, and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Used computer software to store and retrieve data.

Education

SSC -

Maharashtra Board
Mumbai
04.2011 - 03.2012

HSC - Commerce

Maharashtra Board
Mumbai
02.2013 - 02.2014

TY BCOM - Commerce

Mumbai University
Mumbai
04.2015 - 01.2020

Advanced Data Analytics -

Intellipaat (in Collaboration With IIT Roorkee)
Mumbai
04.2024 - Current

Skills

Technical Skills:

MS Excel MS SQL Power BI Python (Basic) MS Office

Professional Skills:

Positive Attitude Adaptability Active Listening Team Collaboration

Projects

Telco Customer Churn Analysis 

This analysis focuses on identifying customer churn patterns in the telecom industry. The primary goal was to understand the key factors influencing customer retention and loss. By analyzing customer behavior and service-related features, actionable insights were drawn to help reduce churn and improve customer satisfaction.

Project link: - https://github.com/nairvignesh/Telco-Customer-Churn-Analysis


Pizza Sales Analysis

In this project, I explored pizza sales data to identify key business trends and performance insights. The analysis focused on top-performing categories, underperforming items, and the most profitable days and times. These insights help in making data-driven decisions to improve sales and optimize operations.

Project link: - https://github.com/nairvignesh/Pizza-Sales-Analysis-

Certification

MS SQL Developer Course
Intellipaat Software Solutions Pvt. Ltd.
Issued: September 19, 2024
Certificate ID: 31679-2853-264560


Advanced Certification in Data Analytics
iHUB DivyaSampark at IIT Roorkee
In association with the Department of Science & Technology (Govt. of India)
Issued: March 19, 2025
Certificate ID: IPTIH2503016

Additional Highlights

Performed in various dance events and reality shows, showcasing creativity and stage confidence.
• Choreographed multiple stage shows and Sangeet performances, demonstrating teamwork and leadership.
• Participated in the Guinness World Record event for the largest number of participants in a drawing competition.
• Skilled in playing the Chenda, a traditional Kerala percussion instrument, reflecting cultural involvement and discipline.

Personal Details

Timeline

Advanced Data Analytics -

Intellipaat (in Collaboration With IIT Roorkee)
04.2024 - Current

Senior Process Associate

Tata Consultancy Services
02.2024 - Current

Business Delivery Associate

Accenture
05.2022 - 01.2024

Data Entry Operator / Web Facilitator

Debts Recovery Tribunal 2, Mumbai
12.2018 - 05.2022

TY BCOM - Commerce

Mumbai University
04.2015 - 01.2020

HSC - Commerce

Maharashtra Board
02.2013 - 02.2014

SSC -

Maharashtra Board
04.2011 - 03.2012
Vignesh Venugopal NairSenior Service Executive