Vigneshadithya Rajadurai
Chennai
Summary
Results-driven Operations and Area Manager with over 10 years of experience in logistics, operations, and customer service across FoodTech, QSR, and e-commerce industries. Achieved 98% SLA adherence and enhanced customer satisfaction through strategic process optimization. Proven track record of managing multi-site operations, leading large cross-functional teams, and driving vendor and partner performance while consistently meeting SLA and KPI targets. Experienced in stakeholder management, process optimization, and implementing efficiency-focused strategies to improve operational performance and enhance customer experience. Demonstrated leadership experience with global organizations including HungerBox, Amazon Transportation Services, and McDonald’s.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Manager
Eatgood Technologies Pvt Ltd
Chennai
01.2025 - Current
- Managed 5+ cafeteria sites serving 2000+ employees daily, ensuring consistent service delivery, food quality, and compliance across locations.
- Led team of 3 managers and 30 employees, optimizing daily operations and enhancing performance outcomes.
- Led vendor management lifecycle including onboarding, training, performance audits, contract compliance, and penalty enforcement to maintain service standards.
- Monitored and improved SLA & KPI performance, focusing on service quality, turnaround time, and overall customer satisfaction.
- Managed client and stakeholder relationships, resolving escalations and conducting review meetings to implement targeted service improvements.
- Supervised and developed cross-functional teams including site managers, supervisors, and service staff to ensure smooth daily operations.
- Ensured strict adherence to food safety, hygiene standards, and FSSAI regulations through periodic audits and corrective action implementation.
- Improved customer experience by analyzing feedback, identifying service gaps, and implementing operational enhancements.
Senior Site Head
Eatgood Technologies Pvt Ltd
Chennai
06.2022 - 12.2024
- Managed and trained 10+ vendor partners and a 40+ member on-site team, improving operational efficiency and achieving 98% SLA adherence across food service and facility operations.
- Implemented process optimization strategies that improved operational efficiency and reduced KPI penalties, resulting in enhanced site performance.
- Monitored key operational metrics and conducted monthly audits, ensuring 100% adherence to safety, hygiene, and compliance standards, while maintaining consistent service quality across vendors.
- Led end-to-end daily operations for a high-volume corporate cafeteria serving 1,200+ employees, ensuring 100% compliance with food safety, hygiene standards, and service SLAs while maintaining consistent customer experience.
- Drove customer satisfaction initiatives, reducing escalations through proactive issue resolution and structured feedback mechanisms, achieving 30% reduction in escalations.
- Collaborated with cross-functional teams and stakeholders to plan and execute 20+ internal events and pop-up activations annually, boosting employee engagement and client satisfaction.
Team Lead
Amazon Transportation
Chennai
08.2016 - 07.2021
- Managed end-to-end site logistics operations, coordinating inbound and outbound deliveries to ensure smooth and timely dispatch and receipt of shipments.
- Led and supervised a team of delivery associates, ensuring accurate and on-time package deliveries while meeting early-morning delivery SLAs.
- Monitored vendor performance, tracking service quality, turnaround time, and compliance with KPIs to uphold operational standards.
- Increased digital payment adoption by 40%, promoting UPI/Card payments during deliveries to improve transaction efficiency and reconciliation accuracy.
- Collaborated with cross-functional teams to streamline delivery workflows and reduce operational delays, enhancing customer satisfaction.
- Analyzed operational data and performance metrics to identify gaps and implement process improvements for higher efficiency.
- Designed and conducted training programs for delivery associates to boost team productivity and ensure service quality and operational consistency.
Assistant Manager
Mcdonald's
Chennai
06.2012 - 12.2015
- Oversaw daily operations to ensure smooth workflow and high-quality customer service.
- Supervised and coordinated team activities, fostering collaboration and improving employee performance.
- Monitored and analyzed key performance indicators (KPIs) to identify operational improvement opportunities.
- Collaborated with cross-functional teams to implement new initiatives and improve operational efficiency.
- Implemented training and development programs to enhance employee skills and knowledge.
- Created and optimized staff schedules to balance labor costs with adequate coverage during peak hours.
- Acquired hands-on expertise in restaurant operations and overall management to enhance service delivery.
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management (IHM)
Chennai04-2012
MBA - PGCP- Logistics & Supply Chain Management
Manipal Academy of Higher Education
ChennaiSkills
- Vendor management
- SLA monitoring
- Process optimization
- Food safety compliance
- Operational audits
- Client relationship management
- Leadership Skills
- Adaptability
- Logistics Management
- Customer Service
- Communication Skills
- Vendor Management
Management Trainee
- Food & Beverage services, Food Production, Housekeeping & Front office | 2010 - 2011
Underwent training at the Cyberview resorts to gain on-field experience in Food & Beverage services, Food
Production, Housekeeping & Front office.
Certification
FOSTAC: Certificate no- ACACOVID2001847728
Timeline
Area Manager
Eatgood Technologies Pvt Ltd
01.2025 - Current
Senior Site Head
Eatgood Technologies Pvt Ltd
06.2022 - 12.2024
Team Lead
Amazon Transportation
08.2016 - 07.2021
Assistant Manager
Mcdonald's
06.2012 - 12.2015
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management (IHM)
MBA - PGCP- Logistics & Supply Chain Management
Manipal Academy of Higher Education