Vignesh D
Chennai
Summary
Insightful Subject matter expert dedicated to providing strategic and technical leadership support to technical teams. Skilled in troubleshooting and resolving complex information technology problems by performing technical root cause analysis and providing viable solutions. Willing to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert
Amazon Development Center
04.2020 - Current
- Partnered with SM Engineering to test the feature to contribute images through SM contribution pipeline. Based on my efforts, in 2022 we backfilled images for 445K slots across 790 brands.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Worked with a SDE to test ASTRA model that was launched to automatically identify junk keys extracted by scraper models and filter them out from being surfaced to SMPO for manual namespace mapping to save SMPO efforts. Deployment of this model has led to an effort reduction of 0.23 hours per brand website.
- Collaborated with Business Analyst to build a canned query. Checked for parity with manual approach, called out gaps and swiftly fixed the same by working closely with BA. This helped scale the launch by 5x times. With my efforts, SM was able to launch 3.1K brands in EBS; and surface 2.4M offer gaps and 511K SM contributions within the planned timelines.
- Monitored and tracked user progress to identify improvement opportunities.
Process Executive
Infosys BPM Limited
07.2019 - 03.2020
- Identifying and generating new business lead. Handling all the business process's efficiently.
- Participating in getting business proposal. Also, Recording any complaints and issues as and when needed.
- Maintaining and developing a strong relationship with the clients.
- Understanding the needs and objectives of the clients.
- Answering clients' request in a professional manner. Working in collaboration with the Design and the Sales department.
Education
B.E-Mechanical -
Dhanalakshmi College of Engineering
Chennai03.2016
HSC -
Kumara Rajah Muthaiah Higher Secondary School
Chennai03.2012
Skills
- Flexibility & adaptability
- SQL
- Time management
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Subject Matter Expert
Amazon Development Center
04.2020 - Current
Process Executive
Infosys BPM Limited
07.2019 - 03.2020
B.E-Mechanical -
Dhanalakshmi College of Engineering
HSC -
Kumara Rajah Muthaiah Higher Secondary School
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